Customer Service Representative
Resume:
Marcelino Rose Jr
Inglewood, CA 90303
Mobile: 323-***-****
Email: ************@*****.***
Bilingual English/Spanish. Proven leadership skills towards supporting company objectives. Effective communicator for all levels of organization. Excellent problem solving skills and analytical abilities.
Education:
East Los Angeles Occupational Center
Certified Vehicle Mechanic-2010
Work History:
03/2014 - Present. Global Ascent
NDT Technitian
* UT and PMI Tech inspection on pipes
* Rope access certified
* Using the computer to make company reports
* TWIC card clear
* Drive the company vehicle inside the Chevron and ExxonMobil refinery.
02/2013 - 02/2014. Acuren inspección
Technical Assistance
Assistance tech. job task
Helping in ut, pmi, pt and rt.
Drive the car in the refinery
08/2010- 11/2012 PEP BOYS Los Angeles, CA
Service Advisor
•.* Answering phones, customer service and send fax.
•.* Helping customer, selling parts and repairs to the vehicle.
•.* General Vehicle Repairs
•.* Performed CSR form to the customer for auto repair.
•.* Drive the pep boys truck pick parts.
•.* Spanish bilingual
04/2008-10/2008 ISEC, Corp. Los Angeles, CA
Carpenter Apprentice
Driver for industrial trucks and vehicles.
Assisted lead carpenter with all construction job duties including installations, repairs and removals of doors, glass, counters and various fixtures.
Knowledge and experience using a variety of hand tools, power tools and carpentry equipment.
Certified as a Forklift Operator.
Responsible for material gathering and maintaining inventory of equipment, supplies and tools.
Provided light Customer Service and performed general administrative duties needed.
08/2006- 05/2008 Gate Gourmet International Los Angeles, CA
Customer Service Representative (Driver)
Responsible for all aspects of catering including loading equipment onto the trucks or vehicles
Assigned as a Driver of a 16 and 22 foot catering vehicle to and from facility to LAX Airport.
Performed Loading and Unloading from trucks and aircrafts.
Maintained strict compliance with procedures and adhering to safety process's and guidelines.
Provided detailed reports inventory, missing items and substitutions to airline personnel.
Communicated on a regular basis with team, supervisors and customers reporting any delays.
12/2005-07/2006 FedEx Kinko's Santa Monica, CA
Customer Service Representative
Scanning delivery packages from customers
Answer customer questions and inquires via telephone and customer service desk
Handled cash register operations, processing cash and credit transactions and issued receipts.
Utilized internet and company tracking systems to track customer shipments and packages.
04/2004-11/2005 LAX Asiana Airlines Los Angeles, CA
Warehouse Worker
Counting inventory
Shipping and Receiving and distribution to airline
Customer logs, spreadsheet and database creation
Customer service representative
Special Skills:
Computer literate, excellent customer service experience. Forklift operator and skilled industrial driver of company and commercial vehicles. Bilingual English and SpanishShape 564
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