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Customer Service Technician

Location:
Charleroi, PA, 15022
Posted:
June 10, 2015

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Resume:

Objective

To obtain a position in a microbiology laboratory from which I can gain valuable laboratory experience.

Education

Seton Hill University

Bachelor of Science in Biology Graduated December 2014

Forensic Science Minor

Passed the Biology Comprehensive Exam (Capstone)

Relevant Coursework

- Cell Biology & Lab

- Organic Chemistry 1 & 2 (& Lab)

- Genetics & Lab

- Human Anatomy & Physiology (& Lab)

- Medical Terminology

- Plant Biology and Ecology & Lab

- Physics 1 & 2 (& Lab)

- Biochemistry & Lab

Skills

Instrumentation: Infrared spectroscopy, titrimetric analysis, distillation, gas chromatography, determination of a boiling point, nuclear magnetic resonance, DNA analysis, cell passaging, gel electrophoresis

Technology: MSWord, Excel, PowerPoint, iTunes, iBooks, GarageBand, iPhoto and iMovie, answering and transferring calls, data organization and interpretation

Research Experience

Seton Hill University August 2014 – December 2014

-Studied the effects of phenanthrene on kRas contained in mouse lung adenoma cells

-Maintained short-term care of adenoma cells through bi-weekly cell passaging

-Dosed cells with chemical and observed cell survival using both a LIVE/DEAD assay and fluorescent microscopy

-Extracted RNA from adenoma cells

-Observed changes in gene expression by testing RNA with techniques including qRT-PCR, SDS-PAGE, and by Western blotting

-Compared with results from healthy cells and results from adenoma cells dosed with other chemicals contained in cigarettes

Experience

Lowe’s Companies, LLC, Greensburg, PA

Head Cashier April 2013 – Present

-Manage 5-10 associates per shift

-Train incoming associates

-Handle customer complaints

-Maintain responsibility of all store registers and money management

Cashier April 2012 – April 2013

-Assisted customers

-Operated check-out registers

-Operated customer service and returns desk

Seton Hill University, Greensburg, PA

Center for Innovate Teaching Technician October 2010 – May 2014

-Maintained Mediasphere, IQZone, and Podcasting Rooms

-Held various training sessions for current students and faculty

-Participated in panel discussion concerning new technology

-Trained all current and incoming workers



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