Customer Service Representative

KIMBERLY JOHNSON

Cellular 912-***-****

Home 912-***-****

0Email: ********@***.***

Objective

To acquire a position within a challenging environment, that would allow me to learn new concepts of the job description as well as be able to utilize my skills and background while exercising flexibility, teamwork, and exceptional services to all customers.

Skills Summary

Excellent customer service

Excellent planning, time management and organization skills.

Excellent verbal, written, and interpersonal communication skills.

Accuracy and Attention to details.

Self Starter with customer relationship building and rapport building.

Ability to conceptualize and think creatively.

Work Experience

Customer Service Representative January 2014 to Present

Diamond Crystals Savannah, GA

Provides quality customer service.

Manage large National & International Accounts.

Prepares daily invoice to be emailed or mailed out.

Consistently responds to customer inquiries and requests in a professional manner within company timelines.

Performs administrative duties in the office such as order entry in AS400, word processing, filing, copying and other duties associated with accounts documentation and service.

Demonstrates business acumen with successful administration of national & international accounts and custom documents.

Provides conflict management and resolves customer concerns resulting in improved customer service.

Communicate with brokers, buyers within assigned territories.

Lead Weight Loss Consultant March 2004 to March 2013

Metabolic Research Center Savannah, GA

Ensured exceptional customer service by greeting clients, answering telephone and scheduling appointments.

Ensured quality service with key emphasis on client success.

Ensured client success beginning with the ability to cooperate, ability to work independently with clients, ability to motivate clients to enroll on program.

Assist and prepared document agreements.

Gathered various data and prepared clients for accurate and timely presentation on protocol & guidelines for weight loss.

Educated and problem-solve with clients for an individualized weight loss experience and act as a healthy role model.

Supported clients by monitoring and reviewing their progress on program.

Taught nutrition classes.

Educated clients by making sure they had a clear understanding of their program.

Held each client accountable by helping them identify their hunger, cravings or non program choices.

Reviewed client notes and determine what needs to be accomplished during each weigh in. Reviewed and discuss clients’ progress toward goal.

Took and record client BMI, weight, measurements and vitals.

Audit clients charts weekly.

Used educational and motivational skills to guide clients to successful and long-term weight loss.

Performed various tasks associated with company’s events including trade shows, conventions, and customer related events.

Followed up with internal clients about completed tasks to ensure client satisfaction.

Created excellent time management skills and actively participate in direct customer service activities; exceed sales goals.

Committed to personal drive, excellent communication skills, and can multi-task multiple activities at once to accomplish a goal.

Pharmacy Technician March 2003 to March 2004

Eckerd Savannah, GA

Provided distributive pharmacy services, assistance and support for the registered pharmacist.

Prepared orders for dispensing to patients and maintained inventory for the outpatient pharmacy.

Assist with compounding of prescriptions, the bulk compounding of prescription and over-the-counter items.

Operated the point-of-sale cash register system while ensuring positive patient experience transactions. Assist in inventory management including monitoring and acting on reorder points.

Administrative Skills

*Performed a wide range of administrative support duties as required. *Organized, prioritized and handled multiple tasks with consistent accuracy and precision. *Experienced in scheduling, verification, log keeping, filling out charts and service reports. *Knowledge in tracking of expenses and inventory. *Familiar with computerized order entry, scheduling and tracking systems. *Supports the month-end closing activities to include assisting with chart audits.

Capabilities

*Capacity to work well and communicate with people on all levels, in a variety of situations calling for cooperation and teamwork. *Experienced interviewing users to resolve complaints and disputes in a timely manner. *Provided training and consultation to coworkers and clients.

Essential Functions

Interpreted program and/or statement of work requirements; recommends and implements action with programs to ensure achievement of all requirements.

Ensured that all requirements and programs are specified and properly reflected in counterpoint documents.

Coordinated administration of and response to all documentation.

Reviewed, coordinate, negotiate and implement contractual changes as needed.

Responsible for calendar, signs and format for program reviews

Conducted performance reviews and one on ones, identify problems, determine source of the problem(s), take corrective action, and keep management informed, as appropriate.

Maintained close honesty, professionalism, and trust with coworkers and clients.

Computer Skills

Microsoft Publisher

Microsoft PowerPoint

Microsoft Excel

Microsoft Word

Microsoft Office

Lotus Notes

Education

Bachelor of Science, Health Care Management June 2011

South University Savannah

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