Manager Customer Service

Faylisha D. Gomes

***** ********* ****** ** #****

Houston, Texas 77066

**********@*****.***

Cell: 832-***-****

Objective:

To obtain a position in Administrative Support, by utilizing my knowledge and people skills in an environment conducive to mutual growth and development.

Education:

Lonestar College (Cy-Fair Campus)

June 2013- Present

Major: Legal Studies

GPA: 3.2

University of Texas San Antonio San Antonio, Texas 78249August 2007- May 2009

Major: Biology

GPA: 2.9

Summary of Qualifications:

• Working knowledge of computerized processes and data entry procedures

• In depth knowledge of preparing various legal documents and organizing records

• Highly skilled in assisting legal personnel with research based work and office management

• Hands on experience in coordinating daily operations of legal work

• Ability to work well with moderate supervision

• Capability of drafting routine motions and legal memos

• Good organizational and research skills

• Deadline oriented

• Familiarity with advanced legal terminology

• Competent in MS Office applications

• Excellent verbal and written communication skills

Technical Skills:

• MS Excel/Spreadsheets

• MS Word/ Word Processing

• Outlook Calendars

• Computerized Billing

• Needles Expert (Computerized Charting)

• AS400 Expert (Computerized Charting)

Work Experience:

Katz MGM Group-September 2013-January 2015-Inventory Manager/HR Asst.

• Assist with HR/ Payroll

• Filling

• Inventory upkeep

• Analyzing Inventory

• Reporting based on sales

• Creating purchase orders

• Answering Multiple phone lines

• Scheduling Appointments

• Customer Service

Johnson Law Group LLC -March 2012- July2013- Legal Assistant

• Prepare legal documents for court cases

• Research old cases for precedents and new ones for facts

• Populate and maintain database

• Create and maintain spreadsheets

• Process incoming communication

• Answering a high incoming call volume regarding potential cases

• Maintain/ Review Medical Records

• Organizing Outgoing/Incoming Mail

US Dermatology- September 2011- February 2012- File Clerk/ Receptionist

• Scheduling Appointments

• Verifying insurance benefits

• Data Entry

• Maintaining the charts (filling, organizing, Medical Records)

• Answering calls on multiple phone lines

• Preparing charts for new patients

• Rooming Patients for the Physician

Universal Fidelity LP- February 2008-July 2011-Payment Processing/ Receptionist

• Communicating with irate customers

• Assistant to the Director of Operations

• Proficient in Payment processing procedures

• Handling a high volume of Incoming/ Outgoing phone calls

• Appointment Scheduling

Additional Skills:

• Good knowledge of Legal Terminology

• Proven Ability to manage multiple calendars

• Excellent organization and time management skills

References:

• Ruth Githumbi- Office Manager at Johnson Law Group-832-***-****

• Arius Young- HR Manager at Katz MGM- 832-***-****

• Karim Wilson- Back Office Manager at US Dermatology- 832-***-****

Contact this candidate