IT Professional / Developer

Alexander Bussey

732-***-**** **********@*****.*** 48-04 48th Street, Apt. C1-L Woodside, NY 11377

Profile

Experienced computer technician and web developer who has spent years delivery

superb customer experiences and solutions.

Experience

BUSINESS SYSTEMS ANALYST, MEDIDATA SOLUTIONS; NEW YORK, NY 2012-2015

• Developed new front-end for end users to enter tickets for assistance or for on-boarding

of new employees, deployed using Amazon Web Services. Received plenty of positive

feedback on the system from users who found previous experience to be too confusing.

• Responsible for creating and maintaining deployment images for OS X deployment on

Macs.

• Go-to resource for executives, including providing support for board meetings, both on-

site and off-site, as well as for earnings calls and other high-profile events.

• Supported users in need of assistance, as well as on-boarded users starting

employment with Medidata.

• Managed logistics for demo stations, mobile devices and network resources used at

external marketing events, such as the Drug Information Association conference, as well

as Medidata events. Provided on-site support for many of these events, as well.

• Part of a two-person team responsible for procurement of technology for all of the U.S.

• Project Lead for Enterprise Support team on many projects, including the

implementation of our ticketing system and whole disk encryption.

• Part of project management team for several more projects, such as the implementation

of enterprise-level single sign-on (SSO) and the upgrading of our anti-virus

infrastructure.

HELP DESK ANALYST, HOFSTRA UNIVERSITY; HEMPSTEAD, NY 2012-2012

• Assist faculty and staff with technology, including computers (Apple and Lenovo) and

smartphones (iPhone, Android, Blackberry).

• Troubleshoot issues via Hofstra’s Walk-In Help Desk Center and phone-based Help Desk

line.

• Perform service in the field, updating and deploying systems and troubleshooting large-

scale environments.

TECHNICIAN, SPRINGBOARD MEDIA; EXTON, PA 2012-2012

• Troubleshoot, support and repair Apple computers, accessories and mobile devices.

• Responsible for following Apple’s guidelines for service providers, including part

management and customer relations.

• Within a few weeks of employment, implemented a new system for cataloging repairs.

GENIUS MENTOR, APPLE; PHILADELPHIA, PA 2007-2012

• Engage customer and solve issues during technical support appointments at the Genius

Bar.

• Diagnose issues with their computers, iPods and iPhones.

• Offer solutions to customer to get their issues resolved with as little cost or

inconvenience as possible.

• Repair computers efficiently and correctly.

• Named Genius Mentor in 2009.

• Trained and mentored all six Family Room Specialists, in addition to the Creative Team’s

initiatives in taking Genius Bar appointments and facilitating Personal Setups.

• Received Apple Certified Macintosh Technician, Apple Certified Software Technician,

Apple Certified iPod Technician and Apple Product Professional certifications.

CEO/LABEL MANAGER, ALL RECORDS; MONROE, NJ 2002-2010

• Responsible for every aspect of the record label - from advertising to production to

design to bookkeeping.

• Signed bands and released albums to rave reviews from regional and national outlets.

• Even after selling out of physical CDs, continues to be a hot seller on services such as

iTunes, Amazon MP3 and Verizon vCast.

Education

Pennsylvania State University; State College, PA 2011-2014

University of Phoenix; Phoenix, AZ - Associate of Arts, Information Technology, 2008-2010

Skills

Computer Troubleshooting and Repair (both Mac and PC); Mac OS 8, 9 and X; Mac OS X

Server; UNIX; Microsoft Windows 95/98/00/XP/Vista/7/8/10; iOS; Android; Google

Chrome OS; Microsoft Office; Google Drive/Docs/Sheets; iWork; iLife; Xcode; Adobe

Photoshop/Dreamweaver/Edge Code; HTML; CSS; jQuery; JavaScript; PHP; Objective-C;

Python

Certifications

Apple Certified Macintosh Technician; Dell Certified Technician

References

Available on demand and on my LinkedIn profile at linkedin.com/in/alexbussey

Contact this candidate