Customer Service Administrative Assistant

Cirenia Torres

**** *. ********* ***. ******, CA 93702

559~286~6611

*************@*****.***

Profile

Hard working, self-motivated, high achieving, bilingual/bilateral professional with eight years’ experience in office administration, including work with Word, Excel and a wide range of programs. Recognized for excellent ability to build and maintain relationships through phone and person to person cycles. Quick learner, with outstanding presentation skills. Strong commitment to customer service!

Employment

Internal Revenue Service March2008-Nov2010 Collections ACS

Experienced in providing a range of administrative and technical assistance to taxpayers and associates. Internal training for visually impaired new hired associates. Assisted taxpayers to be compliant in filing and paying taxes.

Interpreted and applied applicable portions of tax law and regulation, and collection techniques and enforcement actions,

Analyzed specific and well defined collection issues and took corrective actions needed to close account.

Communicated with both English and Spanish speaking taxpayers and / or their representatives in response to IRS contacts regarding limited number of delinquent situations.

Advised taxpayers of the enforcement actions that may be taken if they fail to meet commitments to file return and / or pay tax liabilities, and encourages voluntary compliance with tax law.

Appropriately identified those situations meeting taxpayer advocated criteria and makes referrals.

Researched telephone IDRS and other data base sources for information to locate taxpayers and their assets.

Submitted garnishments/ levys/ liens when applicable

Knowledge of internal data bases such as ACS, AMS and IDRS

impute and adjustments including:

ID theft

Amended 1040

Original 1040

ID theft

Offer and Compromise

Innocent Spouse

Currently Not Collectable

Injured spouse

Humanscale Corporation July 2004- March 2008

Administrative Assistant/ Customer Service

Provided a comprehensive administrative support to day-to-day operations of human resources ensuring the efficient delivery of salary payments, salary adjustments, recruitment processes, and the accuracy of employee data records.

Assisting Human Resource

Benefits

Wide range of Forms

Interviews

New hire orientation

Osha regulations

Payroll

Accounts payable

Set up and held meetings and conferences

Created and modify documents, spread sheets using

Microsoft office

Star bill of lading

Quicken 2002 home and office

Internet explorer

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