Medical Assistant Customer Service

Keberly Granados

**** ******** ***** ***. ******* 281-***-**** ***********@*****.***

MEDICAL ASSISTANT

PROFILE: Personable, dedicated with hands-on experience in taking and recording patient history and personal information. Specialized training in interviewing patients, measuring vital signs and recording accurate information on patients’ charts. A sensible healthcare professional that has a demonstrated ability to perform phlebotomy and prepare specimens for laboratory analysis.

MAJOR QUALIFICATIONS

• Certified as an Medical Assistant, and BLS Certified

• Bilingual

• Computer: MS Office/Outlook/Word/Excel

• In-depth knowledge of medical terminology

• Familiar with ICD-9 and CPT coding

CLINICAL EXCELLENCE

● Phlebotomy techniques

● IV administration

● Vital signs / biopsy

● Minor surgeries assistance

● Examination support

● Drug screening

● EMR

● Patient/family education

● Medications dispensing

CLERICAL SKILLS

● Medical billing and coding

● Patients’ file maintenance, And EHR

● Records maintenance

● Appointments scheduling

● Data entry: 60 WPM

● Insurance company liaison, Kareo and collaborate billing electronic

PROFESSIONAL EXPERIENCE & ACHIEVEMENTS

K. K. Gupta Internal medicine– Houston, Tx Feb 2011- May 20, 2015

• Medical Service Assistant

Prepare patients for examination and treatments • Administer injections and apply dressings, Administer Vaccines •Physical Exams •Phlebotomy • Taking EKGs.

• Maintain supplies and equipments including keeping them clean and sterilized.

• Schedule and ordering lab tests. Update patient files and records, paper chart (2011-2012)EHR (2012-2015)

• Vaccine coordinator and Billing Electronically

• Adjusting and fighting with insurance when claims were not paid

• Make sure checkups and vaccines are done on time for the big bonuses.

• Urinalysis

• Performed administrative and secretarial support functions for the Doctor.

• Coordinated and managed multiple priorities.

• Scheduled appointments and maintained accurate, up-to-date confidential patient files, by (HIPPA).

• Assisted with general accounting functions; Run report end of the month Electronic A/P and A/R.

• Trained and supervised staff and interns.

• Customer Service & Reception Registered incoming patients.

• Demonstrated ability to maintain composure and work efficiently in a fast-paced environment while preserving strict confidentiality.

• Conducted patient interviews to elicit necessary information for registration, accurate prioritization, and to assist medical professionals in the triage process.

• Troubleshot and resolved problems, mediated staff disputes, and handled customer complaints. Participated in staff recruitment, hiring, training, and scheduling.

• Check eligibility for commercial, traditional Medicaid, Medicaid HMO, and Medicare insurance.

Major Achievements

• Office manager for the last 3 yrs.

• Offered a full time position as a Medical Service Assistant due to exceptional work duties performed.

• I brought in big bonuses for the practice

EDUCATION

Dekaney High School Diploma May 2010

Everest Institute Diploma March 2011

ADICIONAL SKILLS

• Cheerful and pleasant disposition

• Excellent oral and written communication skills

• Profound ability to react calmly yet professionally in urgent situations

• Detail oriented and well-organized

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