Management Information Technology

MANU JAGGI

Phone: 201-***-****

www.linkedin.com/in/manujaggi **********@*****.***

SENIOR INFORMATION TECHNOLOGY EXECUTIVE

With 20 years of IT Experience and Track Record of Success Delivering Profit-Driven Technology Solutions

CAREER PROFILE

A proven visionary and strategic leader that translates business strategies into maximum profits; making technology a full business partner and innovation-engine within an organization. Strategically and cost effectively utilizing technology in alignment with corporate goals. Consistently improving delivery times and service levels while reducing costs. Excels at forecasting, strategic planning, building high-performance teams, project management, and implementing best practice methodologies and continuous improvement programs

QUALIFICATION HIGHLIGHTS

Executive Leadership and Communication

Project Planning, Execution and Leadership

Strategic Planning and Assessment

Disaster Recovery and Contingency Planning

Team Development, Mentoring and Instruction

Best Practices Implementation

Financial Planning and Strategy

Efficiency expert

PROFESSIONAL EXPERIENCE

BUSINESS AND TECHNOLOGY CONSULTING Nationwide

Sept 13 – Present

IT Mindshare, LLC

Retained to increase productivity in a consulting environment while increasing business and efficiencies. Manage projects in a Healthcare, Retail, and Financial services arena

Created and implement HIPPA Compliance testing and remediation

Implemented Policies and Procedures to Increase performance of staff

Successful completion of all open projects utilizing proven methodologies, while training staff on proper communications and project management

Increased client base with Business development and retention

Increased staff and service offerings resulting in a never before profitable organization

Client Infrastructure review and enhancements to create cost savings and increased performance

Information Systems Associates, Inc Sept 13 – Jan 15

Contracted to provide Business Development and Product Development services as well as Leadership to Data Center assessment and evaluation teams. Working with large Financial and Government organizations nationwide

Lead major data center inventory and evaluation projects, ensuring timely completion and delivery; All projects completed prior to projected date and under budget

Lead various strategic and tactical planning processes to ensure alignment with companies priorities, with a focus on increasing revenue

Consult on development of new software package as well as enhancements focused on data center management and facilities management

Review, enhance and fortify change management policies for large scale datacenter operations

RFP review and analysis, Project bidding including scope, staff, budget; Additional tasks as required

SIMON PEARCE Windsor, VT

Director of Information Technology Sept 12 – Sept 13

Recruited to provide structure and management to technology support, telecommunications, VoIP, client-server systems and enterprise application architecture development functions. Identified need for business continuity across all business units, creating a zero Down-time environment

Develop and spearheaded 3 year strategic technology road map resulting in, calculated capital and operational expenditures, decreasing TCO and increasing ROI

Manage ERP implementation, development, maintenance and support in a manufacturing, warehouse and retail environment

Redesign and implement VoIP and data networks creating a stable, redundant and cost effective infrastructure; over $120k realized in saving in first 6 months, with a significant increase in performance

Implement an EDI and PCI compliant environment, allowing additional books of business to be approachable. Increasing sales as well as product recognition

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Implemented quarterly business unit needs analysis with dept heads; applying technology solutions resulting in increased productivity companywide

Engineered turnaround of IT’s performance and service level improving response times by 86%

Review and renegotiated all vendor agreements resulting in approximately $65,000 in annual savings

Optimized network to reduce physical footprint through virtualization and hardware; resulting in long term reductions of hardware replacement costs as well as realizing 99.99% uptime

Introduction of policies and procedures to create more secure environment

Create work flows using SharePoint as well as procedural changes to create efficiencies in all departments

Assist in current redevelopment of website, incorporating, B2B, CRM, ERP integration, SEO and analytics

Determined potential security vulnerabilities and rectified ensuring secure data integrity

WENTWORTH GROUP Norristown,PA

Vice President, Information Technology Sept 09 – Jan 12

Selected to drive strategic vision as a Senior Executive team member and collaborator; conceived and created a consolidated IT structure increasing productivity and maximizing capital expense ROI across all companies.

Overall IT Management and direction of IT Teams within all Group companies and affiliates, Specifically 20+ companies, in 14 states; staff consisting of Directors, Managers and Technical staff

Creation, management, and responsibility of multi-million dollar IT OpEx and CapEx budgets

Ensure SOX compliance, as well as perform SOX Audits throughout organization

Direct management of Software development creating greater efficiencies and cost reduction

Supervision of all Projects through-out organization including but not limited to the following:

Successful migration to cloud based Email system, resulting in decreased costs, increased productivity

Implementation of VoIP phone system, resulting in annual savings of over $200,000/year

Development of intranet allowing organization to realize increased communication and productivity

Creation and management of Helpdesk and Ticketing system insuring timely response and resolutions; increasing productivity by 95+%

Re-structure Voice and Data connectivity throughout organization achieving 99.99% uptime as well as a

$97,200 annual reduction

Re-engineer payroll, Time and Attendance system resulting in a savings of $320,000/year

Successfully integrated acquisitions ensuring business-as-usual operations during the integration process; establishing an end-state architecture for the long-term business objectives of the company in its new iteration.

Design and implementation of organization wide “Green Initiative” including virtualization of servers

and Wyse/N-computing thin clients

Vendor management, contract negotiations and revisions, resulting in substantial savings

Evaluate complex business processes, translating into process models and recommending improvements

HR duties in relation to IT team including, hiring, evaluations, reviews, etc

Identify emerging information technologies to be assimilated, integrated, and introduced to the company

Overall Project Management utilizing ITIL and Six Sigma methodologies

COMCAST CABLE Philadelphia, PA

Regional Manager of Information Technology Jan 08 – Dec 08

Retained to oversee regional support and to enrich and transform existing service levels, greatly improving accurate response and first time resolutions

Management of IT Support team consisting of 17 direct reports as well as additional dotted line reports, covering approx. 30 offices; supporting 4000 users

Manage the day-to-day operations of 24x7 regional data centers and local office facilities

Overall management of Infrastructure including 95+ servers, SAN, Tape Libraries, Switches and Routers,

insuring 99.8% uptime

Manage multiple projects concurrently; utilizing Six Sigma Methodologies (DMAIC)

Responsible for creation and implementation of SLAs, IT polices and procedures, resulting in a more

efficient, stable, and secure environment

Management of Helpdesk and Ticketing system insuring timely response and resolutions: Increasing

productivity by 95+%

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Manage developers in implementation of Intranet tools providing self service support increasing

productivity to end users

Assist in the creation and management of a multimillion dollar budget

Analysis of operating costs, and implementation of changes resulting in a savings of approx $200,000

in first year alone

Ensure appropriate computer application and disaster recovery plans are implemented and tested

Create project plans including scopes, resources, costs, roles, responsibilities and insure adherence to

project management/change methodologies

HR duties in relation to team, including but not limited to, performance management, coaching, developing

and mentoring direct reports

Manage vendor relationships and the development of policies and standards aimed at minimizing costs

related to acquisition, implementation and operation of IT systems

Serve as Liaison between Business groups and Field Service Support, acting as a single point of

escalation and insuring the interests of the business units are protected

Insure all Sarbanes Oxley (SOX) requirements are met and/or exceeded

EDUCATION & ITIL methodologies and PMP; currently studying SCRUM and AGILE methodologies

CERTIFICATIONS CCNA Cisco Certification classes completed

CCSP Citrix Certification

Ramapo State College – Undergraduate Studies in Computer Science

LANGUAGES Fluent in Hindi, and understanding of several languages of India

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