Business Analyst / Project Coordinator

ALEX T. NHAN

*** ******* ******, **** ***** CA **803

********@*******.***, 562-***-****

PROFESSIONAL SUMMARY

A certified Business Analyst/Project Coordinator with the knowledge, technical skills and real-world business experience; experienced in improving processes and increasing profitability. Dynamic customer oriented professional, with exceptional business acumen, and experience in the following areas:

SQL Server analysis, query.

Ability to gather and document business, functional, and technical requirements.

Proficient in Business Process Modeling (BPM) and analysis, work breakdown structure (WBS), workflow design, and data modeling, UML 2.0.

Experienced working with Use Cases, Scenarios, User Stories, User Acceptance Testing (UAT), SDLC.

Well versed in Waterfall (Plan) and Agile (Change) driven methods, requirements templates.

Resource Planning and Asset Allocation.

Communications skills are excellent.

Exceptional critical thinking and problem solving skills.

COMPUTER SKILLS: SQL Server, Word, Excel, PowerPoint, and Enterprise Architecture-Business Process Modelling Software

EDUCATION

UNIVERSITY OF CALIFORNIA, Irvine 2014

Business Analyst Certification

IIBA Endorsed Program

CALIFORNIA STATE UNIVERSITY, Long Beach 2001

BS – Finance & Business Administration

PROFESSIONAL EXPERIENCE

Business Analyst/Operations Piano Financial, Newport Beach, CA July 2014 - Present

Actively manages daily operations of a profitable financial services firm.

Coordinates projects as directed by senior management.

Decomposes high level business requirements into manageable project deliverables.

Develops business plans, RFP’s and resource planning.

Analyzes and creates ad hoc reports using SQL Server data.

Streamlines business processes to eliminate unwanted cost.

Inventory Manager Fortune Cookies Restaurants, Fountain Valley, CA 2011 – July 2014

Implemented electronic payment and POS systems for a multi-restaurant chain.

Slashed inventory and labor cost by scheduling product delivery, and adjusting employee schedules based on seasonal sales models.

Audits invoices for accuracy, requisition products, and conducts QA employee training.

Improves business by streamlining operational processes, documenting business requirements and eliminating paperwork.

Analyst/Financial Advisor Northwestern Mutual, Newport Beach, CA 2006 - 2009

Interviewed and maintained relationships with owners of small-to-medium size businesses to analyze and document their needs and requirements.

Wrote over $3 million in insurance policies, obtained serial 6 and 63 license, CA # OF49999

Provided investment services on personal, business, insurance and retirement accounts including: 401k, IRA, Roth IRA, and K-1.

Allocated assets according to client’s needs. Documented sales cycle, using PeopleSoft Customer Resource Management (CRM) Oracle based software.

Experience developing and writing Business Requirement Documents (BRD) and Requests for Proposals (RFP) for potential clients.

Manager, Accountant Johnny’s Sports Grill, Anaheim, CA 2004 - 2006

Responsible for all enterprise planning and accounting functions, using QuickBooks software.

Analyzed and streamlined all areas of operations to reduce costs, and increase profitability.

Audited monthly P&L statements for accuracy, prepared documents for sale of business.

Supervised the daily operations of a high volume restaurant with average monthly revenue of $50,000.

Developed pricing structure to achieve profitability by making sure labor, and cost of goods ratios were below acceptable budget levels.

Conducted training sessions for all staff members, providing the highest quality of service.

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