Customer Service Manager
Resume:
Samantha Diaz
**** * *** ******* ******* N #*** ~ Houston, Texas 77049
832-***-**** ~ *********@*****.***
SUMMARY
Highly motivated and dedicated professional with 4 years’ experience as a Supervisor, with a total of 5 years’ experience in a Customer Service industry. Strong work ethic with the ability to work independently or as an active team player. Well-developed communication and interpersonal skills with the ability to deal tactfully and effectively with a range of customers with various expectations. Efficient organizational skills proven successful working in a fast paced environment.
SKILLS & ABILITIES
Invoice management
Account reconciliation
Attention to detail
Staff recruitment/Training/Supervision
Inventory and supply management
Policies and procedures
Organizational/Multi-tasking
Communication and customer handling skills
10-key by touch
Microsoft Outlook, Word, PowerPoint, Excel, Word, and Oracle
EXPIERENCE
American Tire Distributors February 2015 – June 2015
860 Greens Parkway, Houston, TX 77067 281-***-****
Administrative Assistant
Answer phones, greet & assist visitors and customers.
Responsible for applying daily cash receipts to customer accounts using Oracle Database system.
Process the completion of orders and payments.
Track all money received and prepare deposits.
Prepare EOD reconciliation, detail aging, and past due account reports for management.
Initiate collections against accounts past due more than six days.
Research and analyze customer accounts.
Resolving issues in a timely manner.
Handled general administrative duties such as faxing, copying, and performed other assignments as required.
Little Caesar’s February 2010 – February 2015
14430 FM 2100, Crosby, TX 77532 281-***-****
General Manager February 2014 – February 2015
Supervised 20 employees; scheduled and directed staff in daily work assignments to maximize productivity.
Maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.
Optimized profits by controlling food and labor costs on a daily basis.
Operated cash register and reconciliation of daily store transactions.
Performed walk-throughs to gauge timeliness and excellent service quality.
Recruited, trained, and motivated staff.
Efficiently resolved problems or concerns to the satisfaction of all customers’.
Maintained a friendly environment for staff and customers.
Co-Manager November 2012 – February 2014
Supervised team of 20 to achieve daily store goals.
Trained and coached employees to perform efficiently and provide excellent service.
Ensured all employees followed policies and procedures.
Prepared and handled customer orders in a timely manner.
Provided excellent customer service.
Maintained cleaned and safe environment.
Assistant Manager February 2011 – November 2012
Supervised 20 employees in customer service department.
Prepared and handled customer orders.
Resolved customer complaints and issues to satisfaction.
Provide customer service.
Customer Service Crew Member February 2010 – February 2011
Operated cash register.
Prepare orders and kept work area sanitary.
Provided excellent customer service.
EDUCATION
San Jacinto Community College January 2010 – January 2011
Undergraduate courses
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