Customer Service Product Development
Resume:
Linda Wambulwa
CA 92801
Cell: 714-***-****
Email: ************@*****.***
Objective:
To take a challenging role on business operations as a Business Analyst and give an effective and efficient solution that will help the organization to achieve the best in business and ultimately increase its productivity in the market.
I have excellent written and oral communication skills in English. Outstanding creativity in building and giving presentations. Strong analytical skills in assessing current and future market trends .Strong interpersonal, coordination, and organizational skills. Excellent customer service skills. Ability to monitor business accounts. I have acquired knowledge on building patient profile and documents reconciliation.
Education:
Bachelor of Business Information and Technology, JKUAT 2009
Business Analyst Certification in progress
SQL Certification in progress
Software Skills:
Microsoft tools; Access, Excel, Outlook, PowerPoint and Word, Lotus Notes.
Healthcare Software like Quest and SIS (Surgical Information System), Windows XP, Window 7 and Vista. SAP Utilities.
Work History:
University of California Medical Center – Irvine
Senior Hospital Assistant (March 2012 – Present)
Responsibilities:
Work directly under the supervision of a charge nurse
Provide quality patient care and assistance.
Monitoring and charting vital Information regarding patient overall health.
Communicate any changes in a patient’s health directly to the supervisor / charge nurse
Protect patient privacy and maintain confidentiality.
Admit transfer and discharge patients.
Answering phone calls to ensure a smooth workflow.
Kenya Power and Lighting Company (2009-2010)
Systems Administrator
Responsibilities
User administration (setup and maintaining accounts)
Maintaining the systems and application soft wares
Verify that peripherals are working properly
Quickly arrange repair for hardware in occasion of hardware failure
Monitor system performance
Create file systems
Install software and maintenance
Create a backup and recover policy
Monitor network communication
Update system as soon as new version of OS and application software comes out
Implement the policies for the use of the computer system and network
Setup security policies for users.
Password and identity management
Kenya Power and Lighting Company (2008-2009)
Jr. Business Analyst (Internship)
Responsibilities
Assist the Senior Business Analysts with requirement gathering and documentation
Keep project logs and update the project time lines
Take minutes during the meetings and documenting each phase
Plan, manage and be responsible for own time management according to Product Development priorities.
Planning and working flexibly to a deadline.
Managing the Product Development Document library
Providing updates and feedback across the Product Development team as required
Managing small Projects to delivery (with support from existing Business Analysts)
Supporting test cycles particularly User Acceptance Testing (UAT)
Identifying areas for improvement
Contact this candidate