Service Representative Sales

Dwain Joseph

Brockton, MA

***********@*****.*** - 774-***-****

Authorized to work in the US for any employer

WORK EXPERIENCE

Operations Manager

HealthDrive - Boston, MA - March 2013 to Present

Successfully plan and coordinate activities of businesses or departments concerned with the production,

pricing, sales, and/or distribution of healthcare products and services which increase company revenue

• Continuously review financial statements, sales and activity reports, and other performance data to measure

productivity and goal achievement and to determine areas needing program improvement

• Effectively establish and implement departmental policies, goals and procedures, conferring with other

levels of staff to improve employee productivity and efficiency in client response

• Determine staffing requirements and interview, hire and train up to 30 employees to enhance

competency and to optimize individual skills while creating team synergy and rapport

Participant Service Representative

Mercer - Boston, MA - August 2012 to March 2013

Thoroughly advised and communicated detailed medical information on medical plans and services to promote

sales and interest in company products, thereby increasing company clientele and image

• Resourcefully resolved all participant inquiries that required research or additional information by utilizing the

appropriate resources and provided timely follow ups which ensured client satisfaction

• Productively managed databases and customer records by continuously organizing information and files for

greater accessibility, which enabled quicker compilation of reports to management and clients

Student Worker

Greater Philadelphia Latin American Studies Consortium - Philadelphia, PA - January 2010 to April 2012

Assisted in planning and executing academic conferences based on the Caribbean and Latin America

• In charge of touring and translating for guest scholars in Spanish and Portuguese at various conferences

• Pioneered programs to create awareness of Latino culture, demographics and relevance within the academic

community and surrounding neighborhoods within Philadelphia

• Organized, promoted and assisted in the management of the Latin American Studies Semester program

which increased public awareness of the program and boosted participants during my tenure

EDUCATION

Bachelor of Arts in Latin American Studies

Temple University - Philadelphia, PA

September 2009 to May 2012

SKILLS

Research, Public Speaking

ADDITIONAL INFORMATION

SKILLS

• Fluency in English, Spanish and Portuguese

• Proficiency in MS Office Applications

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