Customer Service Quality Assurance

Mike Boozer, Jr.

*** *. ****** **., ***********, PA

951-***-****, **********@*****.***

WORK EXPERIENCE

Herr Foods Inc. (Nottingham, PA)

**/**-******* ******* ******** (Step-up)

Operates potato chip fryers; Responsible for change over and set up of processing equipment; Cleans and sanitizes machine parts and chip processing area, discards trash/waste, monitors tank levels; Records daily batch counts, start/stop times, oil meter readings, and waste recordings; Operates within Quality Assurance specifications; Follows rules set by the Good Manufacturing Processes (GMP) and Safe Quality Food (SQF); Completes post-operation checklists associated with written allergen programs and HACCP; Operates under Manufacturing Execution System (MES) standards and procedures; Changes and maintains Urschel slicer heads to maintain quality and consistent slices.

09/14-Present Forklift Instructor

Provide training to employees obtaining forklift licenses and re-certification training for employees with expiring forklift licenses.

06/13-04/15 Utility Repack Operator

Efficiently operated repack packaging machinery (including Olsen distributing and counting equipment, Newma impulse sealer, automatic case erector) to meet production quality and quantity goals; Prepared and adjusted machinery to achieve maximum efficiency; Observed operation and verified conformance of machine work piece to specifications; Coordinated with warehouse and production to fill orders; Maintained code date rotation; Adhered to quality standards regarding package integrity, weights and code dates; Operated computerized weighing equipment, bag makers, and case packers; Operated forklift and power jack; Cleaned and sanitized plant and plant equipment.

02/13-03/13 Process Operator

Operated potato chip fryers; Responsible for change over and set up of processing equipment; Cleaned and sanitized machine parts and chip processing areas, discarded trash/waste, monitored tank levels; Recorded daily batch counts, start/stop times, oil meter readings, and waste recordings; Operated within Quality Assurance specifications; Followed rules set by the Good Manufacturing Processes (GMP) and Safe Quality Food (SQF); Completed post-operation checklists associated with written allergen programs and HACCP; Operated under Manufacturing Execution System (MES) standards and procedures; Changed and maintained Urschel slicer heads to maintain quality and consistent slices.

08/12-02/13 Utility Labor - Potato Room

Inspected incoming potatoes and prepared them for the chip making process; Sorted and handled potatoes after peeling process; Sanitized work area using chemicals and power-washers.

09/10-08/12 Route Salesperson

Sold and merchandised Herr's brand snack foods; Executed company sponsored promotional programs; Operated handheld computers; Accurately processed invoices and paperwork; Provided excellent customer service; Progressively increased sales volume and customer base; Professionally and safely operated 8,000 lb. step van.

Allstate Insurance Company (Diamond Bar, CA)

10/08-04/10 Auto Express Claims Processor

Processed claims efficiently; Handled telephone calls and inquiries in a timely fashion; Input data using multiple claims related software programs; Secured accurate information to properly investigate, settle and process assigned claims; Followed-up on various control lists used in monitoring trends and results needed to determine effective work flow prioritization.

Dish Network (Corona, CA)

01/08-07/08 Field Service Specialist I

Installed, tested, repaired/replaced satellite and communication equipment; Reviewed installation specifications, building permits, instructions, and ordinances; Programmed satellite equipment and instructed customers on its use; Accurately maintained company van inventory.

MILITARY EXPERIENCE

United States Navy

12/01-09/07 Damage Control Petty Officer

Developed and conducted firefighting training to over 5000 military personnel; Performed as Work Center Supervisor; Researched and prepared budgets as Repair Parts Supply Petty Officer; Operated, maintained, and installed shipboard firefighting and damage control equipment; Acted as ship’s fire marshal; Specialized in the use of chemical, biological, and radiological defense equipment; Maintained vital piping systems throughout the ship.

United States Army

08/94-08/98 Army Cannon Crewmember

Assisted with support of infantry and tank units in combat; Operated heavy artillery machines, ammunition trucks and other vehicles; Maintained cannons and heavy combat vehicles; Identified target locations; Handled ammunition, and missile and rocket systems.

SPECIALIZED EDUCATION AND QUALIFICATIONS

Certified Forklift Instructor (Class I, II)– Toyota Material Handling Northeast, Inc.

Damage Control/Advanced Damage Control – United States Navy

Advanced Shipboard Firefighter – United States Navy

Advances Chemical, Biological, and Radiological – United States Navy

Gas Free Engineer Course – United States Navy

Advanced Individual Cannon Crewmember Training – United States Army

Combat Lifesaver Course – United States Army

Lean Six Sigma Certified Green Belt

AWARDS

United States Navy

National Defense Service Medal, Global War on Terrorism Service Medal, Navy “E” Ribbon, Sea Service Deployment Ribbon, Navy Good Conduct Medal

United States Army

Army Achievement Medal, Good Conduct Medal, National Defense Service Medal, Army Service Ribbon, Overseas Service Ribbon, Army Superior Unit Award, Armed Forces Service Medal, NATO Medal

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