Customer Service Sales

Patricia Yapur

Home Address: *** **** ******** ****, *********, ON, N1A-2W6 Home Phone #: 905-***-****

Cell Phone #: 416-***-****

Home Email: mailto:patmex18@*****.*************@*****.***

Objective: I wish to apply my +25 years as a sales agent, customer service manager and human resource coordinator in a professional setting where my developed peoples skills can best benefit my future employer.

Customer Service / Inside Sales / Guest Relations / Human Resource Coordination

I have a solid and focused Customer Service track record as a Professional in Retail Sales and Hospitality. I am offering a dynamic and sociable personality, highly skilled in communication and organizational development in the field of Human Resource coordination and Sales force management.

Highlights of Qualifications

Exceptional interpersonal, verbal communication and effective listening skills over the phone and face to face; easily able to establish and maintain a maximum level of customer satisfaction

Detail oriented, well organized: strong budgeting and money handling skills

Close to 20 years in retail business developing exceptional sales, referrals and expansion of customer base

Collaborative team player, contributing individual performer with strong multitasking skills

Flexible, reliable, loyal, committed, friendly and a professional manners

Fast leaner, quickly pick up on product knowledge

Entrepreneurial experience in the field of Human Resource development and coordination

EXPERIENCE

1983 – 1985 Tourist Le Monde Travel – Mexico City, Mexico

Assistant Manager responsible for:

-Employee interviews and hiring

-Employee training

-Marketing and Sales Coordination

1986 – 1990 Yapur Importing Company – Markham, Ontario

Senior Purchasing Agent for Mexico/Canada Imports with responsibilities to:

-Provide Public Relations coordination and product promotions

-Coordinate Import Duties and Inspection requirements

-Extensive travel between Mexico and Canada for purchasing purposes

1990 – 1992 (Part-time) Delta Hotels – Hotel Reservation Agent – Toronto, Ontario

-Tri-lingual Customer Booking Services (English, Spanish, French)

1992 – 1995 The Whole Sale Travel Group – Toronto, Ontario

-Travel Counsellor – Retail Sales

1997 – 1998 Tour Mart Travel Group – Agincourt, Ontario

-Office Manager – Retail Sales

1998 – 2012 Carlson Wagon-lit Travel – Thornhill, Ontario

-Travel Counsellor – Retail Sales

Patricia Yapur

Home Address: 879 Port Maitland Road, Dunnville, ON, N1A-2W6 Home Phone #: 905-***-****

Cell Phone #: 416-***-****

Home Email: mailto:patmex18@*****.*************@*****.***

EXPERIENCE (Cont’d)

2012 – 2014 Top Echelon Recruiters Inc. – Canton, Ohio

Tri-lingual Assistant Human Resource Coordinator for the GTA

-Job placement matching for Executives and professional

-Interview planning and coordination

-Recruitment Event Planning

Education: 1977 – 1982

2 – Year Diploma: Social and Administrative Disciplines (Business Management Program)

– Miraflores College, Mexico City

3 – Year Bachelor of Arts Degree (BA): Hotel and Tourism Management

– Schloss Klessheim, Austria

–Ecole Les Roches, Switzerland

ADMINISTRATIVE SKILLS

–Created, maintained, and entered information into databases

–Set up and managed paper and electronic filing systems, recorded and updated information, prepared invoices

–Operated office equipment, such as fax machines, copiers, and phone systems and arranged for repairs when equipment malfunctioned

–Maintained scheduling and event calendars

–Intermediate level for: MS – Outlook, Word, Excel, PowerPoint

–Basic level for: SharePoint and Access

LANGUAGES:

Fluent in English and Spanish, Intermediate French, German and Italian

INTERESTS:

My personal interests include piano playing, gourmet cooking, teaching and attending cultural events. I provide private Tutoring for Spanish-English (Beginners and Intermediate level). I volunteer at the Bethel Christian Reform Church providing English Language lessons for Latin-American agriculture workers in the Dunnville area.

REFERENCES:

Upon request

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