Management Project
Resume:
Ryan Fabello
****.*******@*****.***
Meriden CT 06450
www.linkedin.com/in/ryanfabello/
PROFILE
IT professional with twelve years experience in application development, analysis, and coordinating tasks. Recent education in Technology Management and Lean/Six Sigma principles help to identify inefficiencies in project workflow and promote continuous improvement.
EDUCATION
Central Connecticut State University (New Britain, CT)
December 2012
M.S. Technology Management, Certificate Lean Manufacturing & Six Sigma
GPA: 3.76
Rutgers University – Camden College of Arts & Sciences (Camden, NJ)
B.A. Computer Science
PROFESSIONAL EXPERIENCE
The Hartford Financial Services Group, Inc. (Hartford, CT)
Application Configuration Support Coordinator
2007 – 2011
Provided infrastructure support for Hartford Financial Services agent applications.
Collaborated with development teams and Change Management through all phases of the SDLC.
Coordinated software implementations through scheduled and off cycle releases.
Managed the resolution of version and deployment issues.
Documented new deployment processes and improved existing ones.
Primary contact (Project Elevate) in addressing root of stability issues in agent applications.
West Highland Support Services (Brewster, NY)
Support Technician
2006 – 2007
Monitored and analyzed logs to report any variances active items or lag in client servers.
Logged and maintained records of production problems regarding market data applications.
Ann Taylor (Milford, CT)
Help Desk Specialist
2006
Documented, researched to resolution, and maintained records on each store’s Point of Sale system production problems.
IBM (Southbury, CT)
IT Specialist
1998 – 2005
Provided business clients with support of the Expense Reporting software.
Assisted in root cause analysis and coordinated with developers regarding the fixing of issues.
Prioritized and maintained records of productions problems according to Service Level Agreements.
Worked with clients to develop the user interface based on user requirements.
CORE STRENGTHS
Project Management
Product Lifecycle Management
Operations Management
Six Sigma Quality
Application of Lean Principles
Innovative Leadership
Supply Chain Management
TECHNICAL SKILLS
Platforms: Windows 9x/NT/2000/XP, UNIX (Solaris), Linux (Red Hat)
Languages: UNIX Shell Scripting, Java, C
Database: Microsoft SQL Server® and Oracle
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