Manager Service

Information Support Analyst

Highly motivated and multifaceted Information Technology professional; who has proven the ability to develop procedures, to streamline, and improve operations. I have learned new programming languages and concepts rapidly to meet demands of business applications development.

Signature Strengths

Program Development

Logic Programming

Website Development

Technical Support

Systems Maintenance

Project Management

Analytical Problem Solving

Statistical Analysis/Probability Theory

Team Leadership

HTML5

LINQ

XML

ADO.NET

CSS

SQL/TSQL

JavaScript

Excel Macro

Asp.Net

z/OS

COBOL

Visual Basic

Education

Bachelor of Science, Computer Information Systems, Minor in Media Communications

HIGH POINT UNIVERSITY High Point, NC May 2010

HTML & TSQL Certificate of Completion

VIRTUAL STUDIES ONLINE Conley, GA 2010

Professional Experience

Associate Software Developer – enterprise Resource Program

LOWE’S Companies INC Headquarters Mooresville, NC February 2014 – Present

Provided support for multiple high-level I.T Human Resource projects from build to production deployment, these task consisted of application coding, standard operation procedures documentations, creating visual system workflows diagrams through Visio, attending daily status update meetings and providing training to end users.

Worked with vendors to gather and represent business needs.

Prepared multiple required deployment business documentation.

Presented knowledge transfers, training materials, and standard operating procedures documentations.

Initiated SFTP process via zOS/Mainframe to vendor server for weekly data file pick-ups.

Assisted with Project CIT, SIT, and UAT test cases loaded via Quality Center.

Queried SQL data statements needed for reports via Access or Teradata SQL Assistant Client.

Monitored and validated early run JCLs to verify proper data movement to production.

Communicated any production changes to Control Boards for approvals.

Continued ….

Lead Supervisor / Information Systems Analyst (Computernet Resource Group)

LOWE’S INC CORPORATE HEADQUARTERS - Contractor Mooresville, NC April 2012–FEBRUARY

Successfully enhanced workflow by developing and implementing databases and websites. Created data input internal website to maintain fiscal year budgets, and executed employee time tracking website and database. Provided assistance for Service Manager a data warehousing software, served as a liaison between Lowes and Service Central creators of Service Manager and preformed user acceptance testing on new software builds. Consistently communicated with Service Central pertaining to reports, needed inventory inputs, and tracking information such as database primary keys and status codes.

Work proactively with upper level Project Managers concerning fees, contracts, and any pros and cons of future software implementation

Design and develop websites using program languages Visual Basic Asp.Net, HTML 5, and JavaScript.

Managed databases using Microsoft Access, SQL Server, LINQ, and ADO.Net.

Host sites internally using IIS 7.managed website design using Adobe Dreamweaver and Photoshop.

Coordinate and host meetings of Lowes project managers weekly for new task, and status updates for current and future websites.

Log into Lowes Store Servers to input and update MAC address for store registers allowing stores to stay functional

Efficiently teach users and handle software issues. Assist users with password resetting and creating workflow reports.

Established and implemented new policies and updated tech in weekly meetings. Trained and coached new employees on policies for QA.

Provided assistance with preparing daily status reports on Fails, Passes, Percentage of Satisfactory Rates, and daily shipments.

Effectively ensured worker’s data inputs are adhered to quality assurance specifications.

Prepared and organized daily and weekly quality metrics report.

Small Business Financial Associate

CITIBANK San Antonio, TX Jul 2010-Dec 2011

Managed accounts using multiple workstation systems. Enrolled new business clients for www.citibusinessonline.com using required forms. Successfully passed all testing for FDIC regulation C and DD laws. Recognized and received recognition for high client satisfactory surveys scores and monitoring.

Efficiently handled and assisted with inbound call inquires for business or personal banking accounts.

Identified clients on their accounts with security verifications, and provided account balances, fee resolutions, tax levy information, and investigations.

Updated and maintained account address and contact information using required forms.

Manually transferred funds for business to person accounts using required forms.

Assisted customers with www.citibusinessonline.com (log in, online money wire, business token authorization cards, educating clients how to use the online portal.

Handled and resolved account issues.

Media Lab Assistant (student)

HIGH POINT UNIVERSITY LIBRARY High Point, NC 2009-2010

Managed and maintained Outlook Email account for media orders sent via-email. Assisted students with Photoshop, Final Cut Pro, and other digital media software.

Directly responsible for processing orders, handling phone calls, checking-in and out equipments.

Edited pictures using Photoshop to enhance and size for printing.

Created templates to advertise new products using Photoshop.

Website Administrator (student - Intern)

DISCOUNT QUALITY FURNITURE Thomasville, NC 2008-2009

Maintained and updated merchandise pricing, sizes, and item I.D. numbers using Excel datasheets. Implemented HTML and SQL within datasheets.

Managed and maintained website design and site functioning.

Updated sector 9 server with null values.

Zipped pictures in Zoomifyer program to develop high pixel resolutions.

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