Manager Customer Service

**** ********* **. 614-***-**** (Cell)

Columbus, Ohio 614-***-**** (Home)

***** *********.***@*****.***

William T. Thomas Jr.

OBJECTIVE: Seeking a career in public safety and security management

SKILLS, ABILITIES, AND STRENGTHS:

I excel in corporate securities as a member of management when working closely with employees. Additionally, I seek

opportunities to gain knowledge and to teach to employees.

EXPERIENCE:

ACCOUNT MANAGEMENT

Supervised the security of $100 million of highly sensitive equipment

Experienced in handling confidential material

Trained in diffusing hostile situations

Excellent customer service

Over 3 years of experience in resolving customer complaints

OPERATIONAL MANAGEMENT

Provided harmonious resolutions between team and individual conflict

Provided exceptional communication to clients, executive staff and employees

Maintained quality assurance by conducting frequent surprise inspections

Implemented new strategies to reduce employee tardiness by 45%

Reduced use of force complaints by 75% in 6 months

Over 5 years of operations contract security management

EDUCATION

Metter High School Completed High School Diploma

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Everest University Enrolled in Bachelor’s of Science Homeland Security/Emergency Management

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Eastland Police Academy Completed the OPOTA police officer training academy (BAS 08-063)

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Eastland PSS Academy Trained as an Emergency Medical Technician (EMT) Training Course

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CERTIFICATIONS

Registered with Taser International as a Certified Taser Instructor

Registered with ASP International as Certified Tactical Baton & Tactical Restraint Instructor

Registered with Mace Security International as a Certified Individual Chemical Repellent Instructor

Registered with The Federal Emergency Management Agency as a Community Emergency Response Instructor Trainer

Registered with The National Safety Council as a Certified First Aid, CPR and AED Instructor

Registered with The American Red Cross as a Certified First Aid, CPR and AED Instructor Trainer

Registered with P.R.O.T.E.C.T. as a Certified Female Self Defense Instructor

Registered with The Federal Emergency Management Agency as a Community Emergency Response Program Manager

Registered with The National Safety Council as a Certified Defensive Driving Training Instructor

Registered with The Ohio Peace Officer Training Academy as a State Certified Police Officer

Registered with The American Red Cross as a Professional Rescuer and Remote/Urban Wilderness Instructor

WORK HISTORY

Security

1996 - 2004 United States Marine Corps Security Specialist

2004 - Present Ohio Army National Guard Security Specialist

2007 - 2008 AEGIS Security Incorporated Operations Manager

2008 – 2009 U.S. Protection Service Training Officer

2009 - 2010 Twin Valley Behavioral Healthcare Police Officer

2010 – 2011 Contractual Safety Security Inc Field Supervisor

2011 – 2012 Tenable Protective Services Operations Manager

2011 – 2012 The Center Of Science & Industry (COSI) Guest & Safety Services Mgr

2012 – 2013 SecurAmerica LLC (Ohio Branch) Regional Account Mgr

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