Customer Service Executive Assistant

QUALIFICATIONS SUMMARY

Skilled, dedicated and polished Executive Assistant supporting senior level executives; coordinating, planning, and supporting daily operational and administrative functions.

Excellent organizational skills and attention to detail

Strong knowledge of Microsoft Office, including Excel, Outlook and PowerPoint

Exceptional first impression with callers and visitors; warm, welcoming, with a smile that can be felt even over the telephone

SKILLS

Computer Skills:

Microsoft Excel, including Formulas, Pivot Tables, Charts and Graphs

Microsoft Access

Cell, phones smartphones and tablets operating on Apple, Windows, Blackberry or Android platforms

Microsoft Project

Microsoft Word

Microsoft PowerPoint

Microsoft Outlook

Company/Industry specific databases including familiarity with SAP

Administrative Strengths:

Designing, creating and editing reports, spreadsheets and presentations

Handling highly sensitive/confidential information

Submitting medical/dental benefits through basic staff and executive benefit plans

Creating business correspondence with a high degree of skill in grammar, spelling and punctuation

Simplifying administrative processes with attention to efficiency and cost effectiveness

Managing and supporting projects involving staff at all levels

Records Management, both electronic and paper filing systems

Coordinating meetings, managing calendars, phone calls, mail, couriers and email

Developing new employee welcome packages and conducting orientations

Maintaining leased equipment supply ordering, managing stockrooms

Booking travel, car services, coordinating travel itineraries

Event planning and execution with high level of attention to detail

Negotiating supplier contracts, developing and maintaining supplier relationships

Credit card reconciliation and expense report processing

Dedication to a consistent and positive company image

EDUCATION

Honors Bachelor of Arts Degree, double majors in Business Management and Philosophy, University of Toronto 2005

PROFESSIONAL EXPERIENCE

Wasteco Group of Companies – Head Office, North York, ON

Executive Assistant to the President, October 2012 to May 2015

Selected Accomplishments:

Simplified and Improved filing system for thousands of personal and business related files; organized archived files and recommended timeline for document destruction

Developed cost tracking spreadsheets for various personal properties and expenses; using pivot tables to analyze information as desired, on demand

Continual maintenance of banking, investment and tax related documents

Responsible for planning, distributing, and tracking sporting event tickets for company seats and boxes at the Air Canada Centre, Rogers Centre, and Molson Canadian Amphitheatre; working with sales representatives from all divisions to coordinate customer invitations, RSVPs, and follow up

Centralized the purchasing of company branded stationary items for cost effectiveness and better control of company logo usage

Involved in hiring process for Receptionist; interviewed, trained, helped to develop and implement improved reception processes

Coordinated travel for numerous events, both for business and personal; details included car services, car rentals, cell phone travel packages, advance check-ins

Developed user-friendly data-keeping systems for President’s office

Developed, grew and maintained several supplier relationships for office supply purchasing, office cleaning, staffing, and equipment maintenance

Responsible for coordinating seasonal Flu Shot clinics for all company divisions each year

Hopewell Distribution Services Inc. - Brampton, ON

Transportation Coordinator, November 2007 January 2012

Selected Accomplishments:

Joined Transportation team with a role in Accounts Payable, responsible for reconciling and processing payment to various transportation companies on behalf of our customer as well as invoicing customer for costs incurred on their behalf.

Advanced to a more integrated role as “Coordinator for Frozen Canada-Wide Orders”, responsible for arranging transportation for all frozen product orders shipping across Canada.

Advanced again to a more complex and demanding role arranging transportation for all Ontario and Quebec “shelf-stable” product orders

Responsible for costing and building customer shipments to various geographic regions –often incorporating numerous last minute demands,

Serving as customer service contact to several food service and retail CSRs from Campbell Soup Company

Maintaining solid relationships with various company ‘partners’ in order to provide high level of customer service as well as cost and procedural efficiencies

Responsible for maintaining and improving written work procedures on an on-going basis

Training new team members to take over current role when moving on to new roles

Hopewell Distribution Services Inc. - Brampton, ON

Marketing Analyst with Support to Executive Office Members, September 2003 to November 2006

Selected Accomplishments:

Provided support to Executive Staff, assisting with meeting coordination, presentation preparation, boardroom Audio/Visual set up, visitor reception, communication preparation, etc.

Coordinated the company’s first and second annual golf tournament for top level executives of the industry

Managed the redesign, rewrite, launch and optimization of company’s website and company intranet

Coordinated the redesign and rewrite of presentation materials

Participated in many Request For Proposal projects as the primary team member responsible for acquiring information from all team members and organizing into formats required by the prospective customer. Often working with highly confidential company and client information.

Contract negotiation with several office supply and equipment companies

Coordinated seasonal Flu Shot clinics for all company divisions each year

BDO Dunwoody Ltd. - Mississauga West Office

Administrator, January 2002 to August 2003

Selected Accomplishments:

Joined company in a role of Receptionist and was soon given tasks requiring more responsibility and confidentiality

Often the first point of contact for public enquiries which often required the ability to reassure anxious and apprehensive callers

Accepted a full-time Jr. Corporate Assistant role for the summer of 2002, responsible for preparing and editing correspondence, legal documents, reports, notices, affidavits, etc in fast-paced and highly confidential environment with tight deadlines. Also responsible for maintaining filing system, tracking chargeable hours and services, arranging and tracking couriers and registered mail.

Interacted effectively with people at all levels of the organization as well as with the general public, working with highly confidential client information.

REFERENCES

References from professional contacts available upon request.

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