Fixed Operations and Sales Management

DAVID B. WRIGHTSMAN

**** ***** *******

ALGONQUIN, IL 60102

847-***-**** ***********@*******.*** www.linkedin.com/in/dbwrightsman

SUMMARY

Automotive Industry Professional with in-depth retail and OEM experience in vehicle service operations and sales; fixed operations standards and processes management; salaried and union personnel hiring, supervision, performance counseling, and administration; service sales and marketing; warranty administration and control; cost, expense, and budget control; customer relations, Goodwill expenditure and control, CSI, and litigation prevention. Lead from the front in service training, process implementation, and performance improvement.

PROFESSIONAL EXPERIENCE

TRANSCHICAGO TRUCK GROUP, Shorewood, IL

Freightliner heavy truck dealership

Parts and Service Manager (February 2013- September 2014)

Operated Parts and Service Departments in heavy truck dealership

JAGUAR/LAND ROVER, NA, LLC, Mahwah, NJ

Manufacturer and seller of luxury automobiles and SUVs in markets world-wide; acquired by TaTa Group in 2009

After Sales Market Manager (2007-2012) Midwest (Chicago) Region

Represented Jaguar/Land Rover to a 20 retailer market in all aspects of fixed operations, customer relations, warranty and goodwill expense control, service and parts sales and marketing, and in-dealership process improvements.

FORD MOTOR COMPANY, DEARBORN, MI

International manufacturer and seller of automobiles, SUVs, and light trucks

Field Service Engineer (1997-2007) Atlanta Region

Assisted in diagnosis and repair of Jaguar/Land Rover and/or Ford and Lincoln/Mercury vehicles; supported training standards and repair process improvements; achievement of FRTFT (Fixed Right the First Time) and increased customer satisfaction standards; supported Service Engineering in the identification, diagnosis, and repair process formulation for vehicle system malfunctions and service concerns; represented manufacturers in many court cases;

Area Sales Manager, Ford Commercial Truck (1994-1997)

WOODFIELD FORD, Schaumburg, IL, Fleet Sales Manager, 1991-1994

Established Fleet Sales Department and built to staff of 3 using the Ford “Main Street” program; ensured dealership had proper stock to support out-of-stock sales to national fleets and to support “walk-in” sales to small fleet and commercial customers; established relationships with local fleet and commercial customers; maintained vigorous courtesy delivery program; bid and won many local municipal sales

KENWORTH TRUCK COMPANY, Renton, WA

Manufacturer and seller of medium and heavy trucks world-wide; division of PACCAR, inc.

District Sales Manager, Midwest (Chicago) Region, 1989-1991

Region Service Manager, Midwest (Chicago) Region, 1985-1989

District Service Manager, Midwest (Chicago) Region, 1984-1985

EDUCATION

BA, History/Education, Principia College, Elsah. IL

MILITARY SERVICE

United States Marine Corps, Commissioned Officer

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