Sales Customer Service

Ainsley Williams

** ****** **, ********, **, L*X-2H1

Home: 905-***-****; Mobile: 905-***-****; *********@*****.***

SUMMARY

A seasoned and experienced sales professional with over 5yrs experience in the IT hardware and software market. Also have background in the Telecommunications and merchant services industry. A result oriented individual with a successful track record seeking a challenging and rewarding position that will benefit from my sales experience.

HIGHLIGHTS OF QUALIFICATIONS:

HP Award for top sales in a quarter

Successful in winning deals against competition

Strong Account Management skills

Good verbal and written communication skills

Excellent at building vendor/client relationships

Experience selling into SMB and Enterprise markets

PROFESSIONAL EXPERIENCE:

BELL Canada, TORONTO, ON

Field Sales Representative – Present (contract)

Door-to-Door residential sales

Position Bell Fibre Optic TV, Internet, home phone, etc against competitors

Build relationships with apartment / condo supervisors and property management companies

Average door knock of over 100 per day

ADD Communications, TORONTO, ON

Outside Sales / Field Account (Feb 2012- Jan 2013)

Telecom solution selling to small and medium business

Advised prospective clients about Voice, Data, Fibre, and Video solutions that fit their business needs

Work to my manager to develop strategic planning for new prospects and opportunities

Negotiate service contracts for maintenance on clients Telephone systems

Knowledge of Avaya, Nortel and Cisco solutions

Door –to-Door Sales, Drop Ins

Building strategic Alliances with Project Managers in the Electrical, Property Management, Construction, Commercial Leasing, Fire & Restoration Industries

Cold calling and Booking Appointments

Marketing

Ongoing Training on the latest Telecom Technology in the Industry

CDW CANADA, TORONTO, ON

Corporate Sales Account Manager (Feb 2008 – Dec 2011)

Prospecting new customers and selling our solutions and services

Making between 80 – 100 B2B cold calls a day

Responsible for increasing revenue and profit from existing customers

Increasing sales in my assigned territory and beyond by superior service and up-selling

Provide consultation to customers regarding the purchase of software, hardware and services

Negotiating with C level Executives about added values and ROIs

Develop and maintain close working relationships with the decision-makers and manage an existing account base

Speaking with Company executives and decision makers and booking onsite meetings

Successful bidding on RFQs / RFPs

Working with System Engineers (SEs) to provide and sell complete IT solutions to customers

WHIRLPOOL CANADA INC, TORONTO, ON

Part Sales and Customer Service (2002-2008)

Sales of service contracts to customers requiring maintenance repairs on their appliances

Respond to customers order request over the phone

Interact daily with field technicians regarding customer repairs, part orders, payment claims & emergency service.

Resolve issues with customers and company to protect company’s reputation and build consumer loyalty

Provide technical troubleshooting over the phone with consumers on product functions

Locate and provide proper parts info so orders are correct.

CERTIFICATIONS

SPIN selling Technique

McAfee Sales Professional

McAfee Technical Professional

VMware Sales Professional (VSP 4)

EDUCATION/TRAINING

Computer Programming Certificate

(MST) Management System and Computer Training School

C,C++, Visual Basic, Embedded programming languages

Computer hardware

Humber College

Volunteer Work

Potter’s House Christian Center

Ministry leader in local church.

Responsible for following up and maintaining relationships with new attendees.

Oversee and manage a group of over 20 people. Help organize church outreach activities

Bible and Sunday school teacher

REFERENCES AVAILABLE UPON REQUEST

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