Samantha Davies

Customer Service Specialist

* **** *****, **** ****, 3023

Mobile: 040*-***-***

Email: acp5cv@r.postjobfree.com

Profile

I have developed a strong and extensive career in all aspects of Customer Service in a variety of Retail and Vehicle sales environments. I began working in a Meat Store where I assisted customers and staff in all aspects of the day to day work environment along with my skills as a slicer & trimmer, Bookkeeping and delivering large orders to major customers throughout the local area.

More recently I have worked for Motorcycle and passenger vehicle sales and service. In my position with Raceway Suzuki and Harrison Motorcycles I was responsible for assisting customers in all aspects of the purchase of their new and used motorcycles along with arranging Finance and Insurance.

In my most recent role with Harrison Motoring Group as Service Advisor, I am responsible for assisting customers with their vehicle servicing and spare parts.

I am now seeking a position where I can further utilise my extensive skills, knowledge and experience in all aspects of Retail sales and customer service in a professional business environment.

Qualifications

Heavy Rigid Truck Licence Current

Victorian Drivers Licence Current

Motorcycle Licence Current

AMF, GE Finance Accreditation Courses 2009

Diploma Receptionist, Grooming and Deportment 1983

All other Courses and Training as offered by employers.

Career History

Currently: Since leaving the Harrison Motoring Group I have been looking for either part time or casual work, as well as pursuing a new career and studying part time, Certificate III in Aged Care & Certificate III in Home and Community Care.

Harrison Motoring Group – Lakeside Hyundai

Service Advisor, Full Time

December 2014 to April 2015

Key Responsibilities

Working in a team of up to 12 staff in the Service Department.

Beginning work at 7.30am.

Meeting and greeting customers to the Service Department.

Logging Customer vehicles into the Service Department.

Overseeing all aspects of the servicing of the customers vehicles.

Liaising with staff and customers regarding additional work and issues faced.

Negotiate with customers for the work being completed and updating delivery times.

Liaise with Spare Parts Department staff regarding parts requirements.

Ensuring all documentation and paperwork is signed.

Costing of the Repair Orders according to Hyundai policies.

Assist customers over the phone and face to face with their enquiries.

Booking customer vehicles in for servicing.

Completing Warranty Claims.

Maintain high Occupational Health and Safety standards at all times according to Government, Industry and Company policy.

Harrison Motoring Group – Harrison Motorcycles

Spare Parts and Accessories Interpreter, Full Time

January 2012 to December 2014

Key Responsibilities

Working in a team of 5 staff.

Motorcycle Dealership, Genuine and Aftermarket Suzuki and Honda spare parts and accessories.

Assisted with customer sales of new and used motorcycles.

Assisted internal and external customers over the phone and face to face.

Attended and contributed to team meetings.

Completing Service Advisor work.

Maintaining detailed paperwork according to Company policy.

Merchandising within the store.

Ordering for Customers, Stock, Trade and Service areas.

Liaised and quoted Insurance work on customer vehicles.

Use of Suzukinet, Suzuki Online, Suzuki Parts EPC programs.

Use of Honda E.P.C.

Contact person for all Trade Orders.

Trained, coached and mentored new staff in company policy and procedures.

Assisting and completing detailed Stock Takes.

Maintain high OH & S standards at all times.

Ron Angel Wholesale, Thomastown

National Phone Sales, Full Time Casual

September 2011 to December 2011

Raceway Suzuki, Niddrie

Business Manager – Finance, Sales, Full Time

November 2005 to August 2011

Key Responsibilities

Working in a team of up to 9 staff.

Assisting customers with Motorcycle sales, finance, insurance and service.

Spare parts ordering and replenishment for stock and customer orders.

New and used Motorcycles.

Meeting and consulting with Finance Company representatives regarding customer finance.

Completing detailed paperwork for each sale including Vic Roads and insurance.

Stock control.

Vic Roads – Registration and Transfers.

Advertising for the Sales Department including designing promotions and negotiating with advertisers for placement and pricing.

Data Entry of Advertising into Autogate System C8 and C9 programs.

Use of Suzuki-net, Suzuki Online, Suzuki Parts EPC programs.

Liaising with Suzuki Sales Representatives regarding new, promotional and discontinued products.

Maintain high level of housekeeping.

Maintain high OH & S standards at all times.

Silverdale Meats, St Albans

Bookkeeping, Data Entry, Delivery Driver - Part Time

August 2000 to September 2012

The Disney Store, Highpoint

Sales Assistant, Part Time

May 1998 to March 2002

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