SERGIO DER HAROUTOUNIAN

***, **** ****** 514-***-****

Laval, Quebec H7W 2X3 acp5bs@r.postjobfree.com

Languages: English – French (bilingual)

PROFILE

I acquired many skills as a MANAGER and TEAM BUILDER along my six years’ experience

in Customer Service. Innovative thinking, ability to assess risks and readjusts quickly to

maintain effectiveness even throughout periods of change. Work well under pressure and

deliver results.

ACQUIRED SKILLS

Great team building and Goals achiever, results oriented

management performance Great leadership ability

Efficient problem solver Strong analytical skills

Excellent communication skills Well organized, multi-task

Ownership attitude

WORK EXPERIENCE

Manager – Research & Development

COSMIC E-VAPE, LAVAL since 2013

Hiring, training, mentoring and supervising employees.

Elaborating and implementing programs for news staff.

Monitoring, assessing personnel performance and organising meetings

to develop skills and higher achievements.

Maintaining effective communication with management and team.

Scheduling appointments with wholesale clients.

Managing all the operations to ensure that performance, service

standards and objectives are met.

Acting as a liaison with staff, suppliers and clients.

Marketing the company for a better visibility.

Researching and developing a new market.

Implementing innovative strategies and improving the sales

performance with a detailed action plans.

Overseeing all expenses and budget.

Following-up on correspondence, complaints and queries.

Ensuring that health and safety policies are respected and up to date.

Technical Support & Customer Service Agent– data & network

TELUS, LAVAL 2008 - 2013

Customer Service Representative

UPS, LACHINE 2007 - 2008

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SERGIO DER HAROUTOUNIAN 514-***-****

WORK EXPERIENCE (CONT’D)

Customer Service Manager

INTERFIX REG. – CARROSSERIE, LAVAL 2004 - 2007

EDUCATION AND TRAINING

Studies in Business Administration 2007

CONCORDIA UNIVERSITY, MONTREAL

Management Courses (team spirit, conflicts, motivation, etc.)

Decision Making in Business

Problems Solving

TELUS, MONTRÉAL 2008 - 2013

DVS – Diploma of Vocational Studies in Computing Support 2005

CDC LAURIER, LAVAL

(References provided upon request)

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