Customer Service Manager

Location:

Springfield, OR

Posted:

June 11, 2015

Contact this candidate

Resume:

**** * **

Springfield, OR *****

503-***-****

https:/www.linkedin.com/pub/tyler-bappe/91/826/4b8

*******@*****.***

TYLER BAPPE

SUMMARY

Analytical Technical Support Engineer, focused on customer service and quick, concise resolution of client issues. A critical thinker who understands that the “correct” answer may not be the “right” answer for each customer or situation; understanding the client’s needs is as important as resolving their technical issue.

SKILLS & ABILITIES

Technical proficiency in unix/linux, with a strong focus on high availability storage. Complete configuration of linux and Windows based backup servers and clients, in addition to implementation of VMWare, fibre channel and disaster recovery. Consulting customers on best practice with DR site planning, network throughput and usage.

EXPERIENCE

NETBACKUP APPLIANCE TSE, SYMANTEC CORP.

January, 2013 to Present

Customer-driven technical support and implementation of NetBackup and PureDisk appliances.

JOURNEYMAN GLAZIER, BENSON INDUSTRIES

March, 2005 to January, 2013

Design, fabrication, layout and installation of high-value glass and metal architectural facades, entries and curtain-walls. Development and delivery of detailed safety plans and practices

EDUCATION

WESTERN OREGON UNIVERISTY

Computer Science Program with an emphasis in infrastructure and management.

WALDPORT HIGH SCHOOL

Academically Gifted Program, Certificate of Initial and Advanced Mastery recipient, President of Student Government

REFERENCES

PROFESSIONAL

DAN SCHROEDER

Associate Manager, Symantec

*************@********.***

541-***-****

DANA GLENN