Customer Service Representative
Resume:
CARMELA MARCUCCI
Caledon, ON
***************@*****.**
PROFILE
A seasoned Customer Service Co-Ordinator who has over 20 years’ experience in the Food Industry. Known for the following areas of Expertise:
Analytical Skills
Relationship Building
Excellent Communication Skills
Passion for Food
MS Word, Excel & PowerPoint
Organizational Skills
CAREER EXPERIENCE
SOFINA FOODS INC. (Formerly Santa Maria Foods Corp) 1992 –2015
Marketing Services Co-Ordinator (2012 – 2015)
Utilized a database system (ECCnet) to create and maintain product profiles for use by customers worldwide. These profiles included ingredient and nutritional information as well as product descriptions
Performed food demos in grocery stores, golf tournaments, and trade shows to promote company products
Managed a team of 7 demonstrators by coaching and training them to provide exceptional customer service
Oversaw expenses, hours of staff, and partnered with payroll to ensure timely payouts
Customer Service Representative (1994 – 2012)
Accepted orders from Sales and customers including US based companies
Ran daily reports for the executive team to highlight sales trends
Managed and resolved field customer issues to ensure repeat business and overall satisfaction
Assisted in marketing campaigns by preparing product displays
Invoiced and balanced sales documents in preparation for US Customs documentation
Invoicing Clerk (1993)
Performed invoicing and related functions under tight time constraints
Invoiced US client orders in an efficient manner
Receptionist (1992)
MOTHERS RESTAURANT 1988 – 1990
Assistant Manager
PROFESSIONAL DEVELOPMENT
Canadian Food Handling Certificate – Private Company
Excel and PowerPoint - Sofina
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