Information Technology Manager

Shruti Bahl

813-***-**** ****.****@*****.*** **7 W Germantown Pike, Apt 719, Plymouth Meeting, PA 19462

Professional Summary

4+ years of experience in IT consulting with experience in SDLC, business analysis and requirements gathering

MBA in Finance with a Bachelor’s degree in engineering specializing in Information Technology

Proficient in identifying and bridging the gap between business and technology

Adept in negotiation and reasoning abilities through client interactions

Professional Experience

Astea International, Horsham, Pennsylvania, USA August 2012-Present

Business Consultant, Enterprise Software Implementations

Interview customer executives and develop an understanding of their business requirements and application objectives

Perform gap analysis and document the client’s business processes and scenarios

Communicate business requirements for technical review where the standard process requires customization

Create end-user documentation and other documentation to support the new or redesigned business processes

Train business process owners on the application

Subject Matter Expert of the in-built Business Intelligence tool thus helping different customers with their reporting

Provide assistance with issue reporting, issue follow-up, patch delivery and testing

Interact with different teams within Astea – development, tech consultants and managers

Work with the process improvement team to simplify client processes through automation and confinement

Pamplin College of Business, Virginia Tech, Blacksburg, Virginia, USA August 2010-May 2012

Graduate Assistant, Business Information Technology department

Review and design framework for Managerial Statistics and database courses

Mentor first year MBA and undergraduate students taking the course

Ernst & Young, LLP, Washington D.C., USA June 2011-Aug 2011

Technology Summer Intern, Forensic Technology department

Analyzed financial data for proactive company acquisition projects for Anti -Bribery/Anti-Corruption Compliance

Conceptualized and implemented a reporting system using Excel and Tableau converting the raw data into dashboards

Performed complex imaging assignments on client computers for further investigation

Tata Consultancy Services (TCS), Mumbai, India July 2008-July 2010

Programmer Analyst, BANCS Connect (24X7 Internet Banking Solution/Financial Services)

Led a team of three engineers in the development and support of a stand-alone SMS banking application, a $3M project

Interfaced with financial consultants of international banks for acquiring the functional specifications and requirements

Mentored and trained peers for the development and support of the application

Presented the product to international clients as part of the sales effort

Technical Skills

Business Analysis: Microsoft Visio, Requirement analysis, Planning, Functional/Technical Documentation, and SDLC

Databases: Oracle, MS SQL Server, and Microsoft Access

Microsoft Office: PowerPoint, Word, Excel, Pivot tables, Outlook, Project

Web: XML, HTML, JavaScript, Java

Education

Virginia Tech, Pamplin College of Business May 2012

Master of Business Administration, Finance (GPA: 3.45)

University of Mumbai, VESIT May 2008

Bachelor of Engineering, Information Technology (First Class)

Extra-curricular Activities

Public Relations Officer and Cultural Secretary, Indian Students Association, Virginia Tech

Volunteered for activities like facilitating team building, hosted competitions in schools, organiz ed events for fund raising

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