Customer Service Administrative Assistant

Katherine M. Cherry

*** ********* ***** ********, ** 43209 (614) 302 - 6680 ***********@*****.***

Executive Administrative Assistant

Top-notch and results-driven executive assistant with more than 14 years’ experience coordinating office management and special projects with a high degree of efficiency. Serve as point person for managers, sales teams, clients, and vendors to ensure proper lines of communication. Outstanding organizational skills in maintain order amidst chaos and conflict.

Acknowledged for capacity to inspire, achieve consensus, mediate and deliver predefined goals despite a diversity of personalities, precarious situations, and changing priorities. Adept at managing multiple tasks and isolating and resolving problems. A poised, polished, and articulate speaker, presenter of ideas, and leader. Stellar reputation for delivering superior customer service.

Expert skill set in Microsoft Office applications including Outlook and Publisher.

Areas of Strength

Event Planning

Complex Filing Systems

Executive Correspondences

Multi-Calendar Management

Data Management

Confidential Information

Client Relations

Presentations

Meeting Facilitation

Key Skills Assessment

Project Management- Well-respected for undertaking sophisticated administrative projects to enhance business operations in meeting stringent deadlines and rigorous expectations.

Communication - Excellent skills in clearly and effectively relaying concepts and ideas to audiences amongst a variety of cultural, economic, and educational backgrounds

Professional Experience

The Robert Weiler Company, Columbus, OH April 2013 - October 2014

Executive Assistant to the President

Served as the point person to assist the company President for a landmark commercial real estate management and development company in central Ohio with nine agents and nine in-house brokers. Researched and gathered information for property marketing materials and for property listing, property sales, and lease comparisons. Researched properties for agents’ use in presentations, listings, and client meetings. Created property marketing packages and flyers using Microsoft Publisher. Generated purchase contracts, listing contracts, and agency disclosure forms using the Columbus Board of Realtors’ website. Created numerous form letters, Microsoft Publisher templates and mailing lists.

Accomplishments:

Maintained property listing for six licensed agents on six commercial real estate websites including MLS, Xceligent, and CoStar.

Managed six all-encompassing filing systems

Fraternal Order of Police of Ohio, Columbus, OH March 2000 - March 2013

Administrative Assistant, Membership Services

Assisted the Executive Director in the day-to-day and long-term administration of the Order. Created special reports for the Executive Director and supervisors for use in making key management decisions during board retreats and staff meetings. Ordered supplies for the central office and both satellite offices; researched cost-saving purchasing options. Processed incoming and outgoing mail. Composed internal and external correspondences; directed membership inquiries.

Accomplishments:

Updated and maintained all 14,000 membership records including additions, deletions, and corrections in Microsoft Access database.

Collaborated closely with Executive Board and management staff to maintain accuracy of membership numbers, records, and member information.

Education & Training

Associate of Science in Business Administration, Ohio Dominican University, Columbus, OH

Graduated with honors

Certified, Microsoft Access

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