Customer Service Sales

Bobbie Veil

Customer Service Manager

******.****@*****.*** – 847/471/0471

Summary

Looking for a position with a reputable organization in need of a professional with uncompromising milieu in different executive positions such as General Manager, Director Of Sales & Service and Customer Service Director; with solid experience that will benefit from initiative, organizational skills, hard work ethics, multi-tasking abilities, and drive to exceed corporate objectives.

Specialties

Training

Budgets

Team Building

Metrics

KPI

Website management

Marketing

Operations

Customer Service

Accomplishments

Developing and contouring call centers, distribution, and operations networks to enhance productivity and provide excellent internal and external customer service. Knowledgeable in all aspect of business, staff, and team development. Recognized for professionalism, positive mental attitude, and commitment to excellence. Demonstrated ability to communicate and work with senior management, associates, and customers.

Experiences

Manager of Customer Service at V-Tex

Manufacture of Culinary Uniforms

January 2014 - Present

Customer Service, HR, Production, Warehouse, marketing Assist owner with day to day operations

Spotlighted Achievements:

-

Improved customer service to provide 100% excellence

-

Quality programs

-

Established KPI's and metrics

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Improved marketing plan to increase revenue by 3% first year

-

Instituted training programs

GM of E-Com / Operations at BuyHappier.com

(buyhappier.com)

On line consumer sales

January 2013 - 2014

Manage day to day website activities to ensure best customer experience Customer Service, Warehouse, Human Resources, IT Work with Marketing to develop consistent branding including site materials, blogs, email and other marketing trends

Spotlighted Achievements:

-

Manage day to day website activities to ensure best customer experience

-

Developed customer service new hire / continuous improvement, training programs

-

Developed an HR dept. to ensure employee support

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Implemented cost control in warehouse to minimize loss

-

Developed KPI's and metrics

Director of Sales and Service at GrubHub.com

(grubhub.com)

Web and mobile service that connects diners to restaurants in over 26 cities

March 2009 - 2012

Customer Service Inside / Outside sales

Spotlighted Achievements:

-

Developed infrastructure for a 24x7 call center

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Developed infrastructure for an inside sales team

-

Developed KPI's Metrics

-

Developed policies and procedures

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Developed and implemented training programs to ensure trained personnel

Director of Sales and Service at Allheart / Jasco Uniform

(allherat.com)

Website serving the medical industries

December 1990 - 2012

Operations, call center, distribution, and sales/marketing, telemarketing, training, inside sales, inventory management, Human Resources, and Purchasing

Spotlighted Achievements:

-

Developed an inside sales team

-

Developed KPI's and Metrics

-

Developed quality programs

-

Developed and implemented cost-saving and efficiency-driven measures across all departments

-

Conducted time/work studies to determine the most cost-efficient work performed

References

Jeff Mariola - 224-***-**** - Manager

Mike Small - 773-***-**** - Manager

Melanie Eichoff - 224-***-**** - Co-Worker

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