COVER LETTER

Hello Team,

I am a Technical Writer with over 8 years of experience, and have worked in different technological domains. Having worked with multinational organizations to start ups, I can work in highly complex environments and deliver quality work in specified timelines.

My profile matches the requirements of the role of Technical as well as Business Writer. I have hands-on experience working with most of the leading Writing suites, creating interactive and quick documentation, detailed Technical Guides, Product demos and procedural videos, worked with Support, and directly dealt with customer. I am responsible for creating product videos, flow charts, Business Requirement documents, and involved in Business meetings as well.

My profile has given me the privilege to work with different departments as well as with people spread across the globe. I currently work at a start-up firm offering an Identity and Access Governance product. Working at this firm has given me the maximum exposure to the granular levels of documentation, business requirement handling, and managing customers and partners.

Please refer my resume to know my detailed professional experience.

Regards,

Resmi

RESUME

RESMI RAVI Contact: 0091 900-***-****

Bangalore – 560102 Email: acp51v@r.postjobfree.com

India LinkedIn Profile: https://www.linkedin.com/in/resmiravi

SUMMARY

8+ years of experience as Technical Writer.

Experience in both Agile (Scrums) and Waterfall models of software development.

Working knowledge of different Style Guides and Primary Editor for many projects.

Effectively worked with development teams, SMEs, and counterparts in different parts of the world.

Working knowledge of DITA, XML, HTML, and Information Mapping concepts.

Excellent written and communication skills. Fluent in English and good team player.

Quick learner and can adapt quickly to new technologies and products.

PROFESSIONAL EXPERIENCE

-Senior Technical Writer at Tuebora Inc. - August 2014 – till date

-Senior Information Engineer at Hewlett-Packard - August 2010 – March 2014

-Intermediate Technical Writer at Sasken Networks - March 2008 – Aug 2010

-Technical Writer at SunTec Business Solutions - September 2006 – March 2008

TOOLS & DOMAIN EXPERIENCE

Technical Writing tools

Adobe Robohelp

MadCap Flare

DreamWeaver

Epic Editor

Adobe FrameMaker

Adobe Acrobat

MS Office

Video

Adobe Captivate

Graphic Tools

SnagIT

Adobe Photoshop

MS Paint

MS Visio

Content Management Systems

Documentum

Tortoise SVN Subversion

GIT

Other Tools

Atlassian suite (Confluence, JIRA, Bitbucket)

HP ALM

Operating Systems

Windows 98/2000/XP/Vista/7/8

Domain Knowledge

Virtualization

Networking

Identity and Access Management

Telecom and Finance Transaction and Billing Management

Software Operations Management

Products Worked On

HP Operations Manager I (HP OMi)

HP OMi Smart Plug-ins for AD, Exchange Server, and Enterprise Server

Content Packs for HP OMi

HP Virtualization Performance Viewer

HP Performance Manager i

HP Operations Agent

IAMSuite360/iGovernance 360

Nortel Communication Server 1000

TBMS-T, TBMS-F, TBMS-U

SKILLS

-Created entire set of documentation and templates - Deployment Guide, Administrator Guide, Installation Guide, User Guide, Online Help, FAQ, Integration Documents, and Use Cases Document

-Individually created Technical Architecture and Product Solutions documents

-Created Documentation Style Guide for company

-Created Product tour and feature videos

-Create Business documents, such as Requirement Specification Documents (RSD) and POCs

-Involved in extensive UI and Usability testing of products

-Primary contact for Editorial Reviews of all documents

-Contributed to Internal Wiki and Company website documentation

-Managed documentation requirements for multiple products at the same time

-Coordination of activities for document localization (L10N)

-Handled Change Requests in the existing and legacy documentation suite.

-Hands-on experience of installing product on VMs, running SQL queries, and basic troubleshooting

-Experience in arranging technical trainings for Customers and Partners

EDUCATION

-Certification in Technical Writing from KnowGenesis, Trivandrum (2006)

-Graduation in Mass Communication, Mar Ivanios College, Trivandrum (Kerala University 2003 – 2006)

-XII, MMPS, Udaipur (CBSE 2001 – 2003)

-X, St. John’s School (ICSE 2001)

PERSONAL INTERESTS

-Reading and Creative Writing. Blog – www.finallystartedblogging.blogspot.com

-Print journalism - Trainee Intern News Reporter and Editor at The New Indian Express (2005)

-Crafting and Crochet

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