Customer Service Engineering

Trevor Rabold

*** ***** **** ****** *******, Ohio 44001 *Phone: 440-***-**** *E-mail: *******@*****.***

Skills Summary

Experienced Manufacturing Engineering Supervisor and project leader offering new perspectives and

practical expertise to industries and organizations in a Managerial role. Demonstrated ability to quickly

assimilate to complex project requirements and provide timely, consistent, and accurate results. My

abilities to achieve successful results in management include; new and sustaining product design

projects, cost reductions, process improvements, team building, root cause analysis, product data

management, and extra-departmental facilitation to ensure that customer requirements and necessary

shipping deadlines are met while maintaining design intent, integrity, and safety guidelines. Excellent

communicator and problem solver capable of interacting positively with both the internal and external

customer at all levels of the organization, to achieve desired goals. Strong commitment to ensure

accurate, complete, and ethical results.

Skills/ Experience:

• Project Management • Product Support Specialist

• Strong technical background • Continuous Improvement

• Team Leadership • Customer Service

Professional Experience:

Manufacturing Engineering Supervisor United Technologies Aerospace Systems, Cleveland

Plating Facility (April 2015 – Present)

Senior Leadership Team member who manages a group responsible for maintaining key projects

that impact $193M of annual products (consumer and military)

Develops and manages process improvement projects that improve quality, productivity,

efficiency, improve on time delivery, and reduce standard hours required to make product

Leads investigative teams to identify root causes for non-conformances in product and drives

mistake proofing solutions to prevent recidivism

Manufacturing Engineer II United Technologies Aerospace Systems, Cleveland Plating Facility

(May 2014 – April 2015)

Monitoring key metrics and leading projects to improve them (productivity, efficiency, standard

reduction) with activities like; time observations, SPC, and percent load charts, continuous

improvement board ownership used to report on metrics and identify waste activities, and

developing visual controls and checks to improve total preventative maintenance audit times

Developing and updating standard work and techniques based on customer and industry

standard requirements for aerospace equipment

Conducting root cause analysis investigations on corrective actions relating to process issues and

developing action plans to mistake proof these non-conformances

Leading continuous improvement events including 5S, Kaizen, and Lean events

Providing training to bargaining unit employees on; processes and accepted manufacturing

techniques, customer and regulatory specifications, and standard work instructions

*******@*****.*** References available upon request Page 1

Trevor Rabold

Project leader on machine guarding initiatives which improve safety and lessen negative impacts

to production times

o Developer of a “Best In Class” recommended design for a machine guarding apparatus

Winner of “Level 2” awards for leading continuous improvement projects and for teamwork on

RCCA project relating to a customer quality issue

Product Support Specialist, CAD Designer/ Drafter Bettcher Industries Inc. (Nov 2002 – May 2014)

Developed action plans that included; team selection, identified deliverables and milestones,

and identified required completion dates for activities

Identified best practices and made them benchmarking activities upon which I created standard

work instructions to improve processes

Provided technical support to the outside customer including conducting on-site investigations,

training, new product development, and existing product improvement projects

Provided technical support to the following departments: Manufacturing Engineering,

Marketing, Purchasing, Quality, Sales, and Service

Represented the Engineering Department at daily Material Review Board meetings, determined

the disposition of nonconforming materials and subsequent actions to be taken by Quality,

Production, and Manufacturing Engineering departments, in relation to those materials

Prepared Engineering bulletins and technical manuals to increase communication with

customers and to assist them with product related issues in the field

Prepared evaluations and proposals for upper management on the impact and cost of changes

to products

Worked with Assembly and Manufacturing Engineering to improve the efficiency of product

assembly of new and existing components, to better meet customer demand

Conducted investigations to review proposed engineering changes, prepare recommendations

for management (as necessary), issue and complete Engineering Change Notices (ECN)

Contributed to new product design and support of existing products including: creating/

maintaining B.O.M’s., cost reduction activities, component design, drawing creation, laboratory

testing, performing stack-ups, reviewing GD&T, and reviewing regulatory agency compliances,

and test fixture design

Led continuous improvement events that included lean, 5S, Kaizen and value stream mapping

events

I also provided the same services listed above for Bettcher Industries’ medical start-up, Exsurco

(2012-May 2014)

Education:

Tiffin University:

B.B.A. in Organizational Management 2015 (Completion in August)

o GPA: 4.0

Lorain County Community College:

Associates of Technical Studies; Industrial Management December 2012

Certificate of Proficiency, M.E.T., CAD Design Operator December 2010

Certificate of Completion, M.E.T., CAD Aided Design December 2007

*******@*****.*** References available upon request Page 2

Contact this candidate