Customer Service Human Resource
Resume:
Tiffany Rose B. Tijamo
Krus Na Ligas, UP Diliman
Quezon City, Metro Manila
*************@**********.***
Objective
To apply for any vacant position to which I may qualify.
Qualifications
Excellent oral and written English communication skills.
Can speak, write and understand Spanish Language.
Computer literate and internet savvy.
Knowledgeable and well experienced in handling customer service.
Multi-tasking and ability to work with minimal supervision.
Personal Particulars
35 years of age
Born on August 26, 1979
Female
Single Parent
Filipino
Passport No: 4923432
Education
INSTITUTO DE CERVANTES MANILA: level 3 Spanish Language Course
TESDA: Spanish Language Scholarship Training (AUG. 9, 2010-SEPT. 14, 2010)
Ateneo de Zamboanga University: 2-year Post Graduate Course, Special Program in BSN (4th yr level)
Ateneo de Zamboanga University: BS Mass Communication University graduate
University of the Philippines (Diliman): DCPMA Music, Major in Voice (2nd year level)
Employment History
Nestle Business Services, AOA- HRA for Nestle North America (September 9, 2012 until May 11, 2015)
Utilities: SAP, Excel and MS Office
Responsibilities:
Manages HR information in SAP.
Maintains employees’ life cycle events (Hire, Re-hire, Transfer / Promo, Leave of Absence, Taxes, Personal details update and End of Employment).
Ensures payroll of employees: maintain basic pay information upon confirmation and promotion, change in bank details (Payroll and Travel Expense).
Computes, prepares and reconciles where appropriate all cash compensation, benefits, allowances and other advances and payments related to personnel action.
Initiates process improvements to increase efficiency in the workplace.
http://job-search.jobstreet.com.ph/philippines/company/apac-customer-services-inc-jobs/ ACS, a Xerox company- HRA (January 2012-August 2012)
Utilities: SAP, Excel and MS Office
Responsibilities:
. Responsible for the efficient implementation of Human Resource Policy on employee movements such as transfers, promotions, regularization's and separation (Redundancy / Termination Process).
. Ensures that all updates in the HRIS (SAP) are aligned with the procedures, systems and structures of the various business unit of the company.
. Reviews and recommends work standards, processes and procedures related to compensation and upgrade delivery of service.
. Prepares data for the analysis report on compensation and benefits, turnover rates, HR surveys and other related studies.
West Contact Services: Outbound CSR (November 2010 - May 2011)
S-Tech, Limited: Inbound CSR (May 2006 - December 16, 2009)
Happy Homes Educational Center: Voice Teacher (April 2004 - June 2004)
Yamaha School of Music: Voice Teacher (October 1996 - March 1997)
JML Records (licensed under Star Records): Recording Artist (Oct 1995 - March 1997)
To listen to my record album, please listen to my song entitled, “Only You” by this link :
http://www.facebook.com/l.php?u=http%3A%2F%2Flnk.ms%2FHNJNm&h=01a3f
Availability
Immediately after notice.
Willing to travel and be relocated.
References Available Upon Request
Contact this candidate