Sales Customer Service

** ********** ***. • AJAX, ON • L*Z *C*

PHONE: 647-***-**** • E-MAIL: acp4zy@r.postjobfree.com

SHOMARI WILLIAMS

OBJECTIVE

To obtain a challenging and progressive position in marketing, digital media and/or sales. Where I can demonstrate and utilize my skills, knowledge, and experience to meet the objectives and expectations of your organization.

WORK EXPERIENCE

June ‘12 – March ‘15 Power Circle Media, Inc. Toronto, On

Managing Director

Founded and managed a digital marketing agency for 2 years

Provided services for small businesses in the areas of web development, search marketing, social media management, email marketing and mobile app development

Helped clients build marketing funnels to collect leads and drive sales

Earned a certification for Inbound Marketing from HubSpot (3rd Largest Marketing Automation Enterprise)

Earned certification for Google Search, Adwords, and Analytics

Recruited contractors to help fulfill client projects

November ‘12 – April ‘14 Best Buy Ajax, On

Sales Representative

Respond to customer needs and concerns

Provide support and assistance for the continual achievement of store and department sales goals and customer care by promoting, emphasizing and demonstrating skills involved in selling Product Service Plan (PSP), Product Replacement Plan (PRP), accessories and complete solution

Complete timely and appropriate down-stocking of product, monitor and confirm accurate product pricing and placement by confirming up-stock is straight and organized, and confirm PSP/PRP brochures holders are full

Support the product knowledge and sales skills development of the Multimedia Entertainment Department and other store personnel as directed by Multimedia Entertainment Supervisor

April ‘11 – July ‘11 Octapixx Worldwide Toronto, On

Distribution Assistant

Assistant to Vice President of Sales & Acquisitions

Assisting with all aspects of reception, customer service, accounting, filing, invoicing

Assisting VP of Sales & Acquisitions with all aspects of sales, telemarketing, email marketing

Computer database input, office administration, research, and marketing

Assisting with all aspects of film production, including dubbing, inventory control, packing, shipping, equipment rentals

And all other duties required by VP of Sales & Acquisitions.

October ’10 – April ‘11 Myron Corporation Toronto, On

Account Manager/Promotional Advertising Consultant

Quote prices, while informing customers of new and existing products, and persuade customers to buy and/or increase purchasing through utilization of benefit selling, volume pricing and/or premium incentive programs for the existing client base.

Building relationships with customers by being their account consultant - probing to determine customer needs and how Myron will assist in helping the customer meet his needs and grow and build his business.

Accurately key in orders, make changes, and obtain imprint information, logo, etc. during the sales call.

Electronically record any pertinent customer feedback on customers' files.

Assist in maintaining accurate customer mailing lists by updating customer information on an ongoing basis.

Keep management advised of any trends for orders, complaints, competition etc. observed during the performance of duties.

October ’09 – October ’10 One Contact Inc. Toronto, On

Sales Representative & Associate Sales Trainer

Partaking in sales initiatives, mainly including phone, Internet, and Cable services; as well as their sub-products (premium channels, internet speed turbo, bundle packages, etc.)

Concentrating on special events such as HBO Boxing, highlighting keynote fighters and providing customers with information regarding undercard fighters and more.

Database entry, consistently updating clients with sales reports

Verification activities in order to validate a "solid" sale

Up-sell and cross-sell initiatives

Furthering marketing initiatives by way of surveying the target market set out by the client

Participating in the training and developing of new hires to succeed in the sales force

Coaching initiatives in order to build and improve on existing sales representatives

DNC Management and compliance

September ’07 – Jan’ 08 IBM/Kelly Services Toronto, On

Business Adviser/Contractor

Providing creative business solutions with the highest quality products in the Information & Technology sector

Dealt with prospective IBM customers (I.e. CEOs, Vice Presidents, CTOs, etc.), and advised them on which IBM solution would best fit and help grow their business

Went through extensive 2 week IBM training course

Seibel Training, Lotus Training, Brio Training, Hardware, Software, Middleware, IGS, etc.

CSAT (Customer Satisfaction) ratings collected from each call to maintain a high level of customer service

June ’07 – August ‘08 Contitrade Inc. Toronto, On

Sales Administrator

Developed marketing and sales strategies to improve market visibility and sales goals

Assisted with product development for the Toronto region

Provided clients with a direct contact number for repeat orders and questions, keeping compliant with Customer Service

Sold and distributed units of coffee to retail stores, cafés, lounges, and office buildings in the Toronto region

EDUCATION

Jan ’08- Dec ’09 Seneca College Toronto, On

2 years in Business Administration – Entrepreneurship

2000-2005 Milliken Mills High School Markham, On

Obtained High School Diploma

PERSONAL STRENGTHS

Planning and executing strategies and tactics, to complete objectives to further enhance and improve the growth of a businesses

Expertise on how to attract prospects to marketing funnels to convert them into leads and then customers

Extensive Sales expertise on how to properly Open, Close, and then Verify the validity of a Sale

Innate ability to build dynamic and long lasting business networks

Skillfully able to provide foresight and leadership to new and developing organizations

Teaching, writing, and public speaking

Doing Extensive Research

Can work great under pressure

Staying active through weight training and sports

VOLUNTEER EXPERIENCE

Have volunteered in coaching Aldergrove Public School’s basketball team.

Have volunteered for the Canadian Diabetes Association

Have volunteered for the All Eyes On Egipt Bookstore

Have volunteered for Project: Rise Up

REFERENCES

Available upon request.

Contact this candidate