Customer Service Manager
Resume:
Lisa Serrano
Bronx NY ****1
******@***.***, 917-***-****
Profile:
Bilingual in English and Spanish
** ***** ** ********** ********** in customer service
Basic working knowledge using Microsoft Suite 2010, Excel
Experience:
Visiting Nurse Service of NY, Bronx 1997- Present
Escort /Interpreter
As a member of 1199 SEIU, My responsibilities include translating for clinical staff and patients due to reorganization within the company, my duties now include:
Facilitate effective communication between the clinician and patient
Ensure the safety of clinicians in the field
Assisted in preparation of files for state Medicare/Medicare audit
Scheduled Patients
Deliver and transport documentation as assigned
Bilingual English & Spanish
Administrative customer service coordination activities
Physician liaison for medical orders
Responsible for distribution and maintenance of medical supplies
Relieves staff in other facilities, programs or departments, as required
VNSNY, ABCD Award- as an Interpreter I was asked to translate for a Choice manager regarding a patient’s placement.
Certificate of 32 Hrs of Translation Course
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