Customer Service Representative
Resume:
Jeremy S. Ziegert
Appleton, WI 54915
920-***-**** cell
acp4ys@r.postjobfree.com
EDUCATION
A+ Certification New Horizons June 2005
Network + Certification New Horizons July 2005
Microsoft Certified Professional (MCP) New Horizons August 2005
Microsoft Certified Desktop support Technician (MCDST) New Horizons September 2005
Microsoft Certified Systems Administrator (MCSA) New Horizons Class Complete
Security + New Horizons Class Complete
MCSA + Security New Horizons Class Complete
Certified Cisco Network Associate (CCNA) New Horizons Class Complete
Microsoft Certified Systems Engineer (MCSE) New Horizons Class Complete
High School Diploma Fox Valley Lutheran H.S. Appleton, WI 1994
WORK HISTORY
NCR Inc. 2012 to Present
Title – Customer Engineer
Responsibilities include traveling to customers locations and repairing their equipment and answering questions. Equipment includes pcs, servers, printers, atms, laptops, scanners, copiers, routers, switches, patch panels, monitors and touch screens. I have strong customer service skills that are put to use daily in this position. I troubleshoot both hardware and software and repair as needed. I am responsible for timely completion of service to avoid incurring penalties. I also install both new hardware and new software and educate my customer on the use of both. I am responsible for troubleshooting all sorts on network and communication issues. I have multiple Dell, HP, Lenovo, and Lexmark certifications with NCR. I have experience with Wyse terminals and some with Kronos Time systems. I also have experience with multiple Microsoft operating systems and Office programs. I have experience with Lotus Notes as well.
DecisionOne Corp. 2006 to 2012
Title - Field Service Agent
Responsibilities include traveling to customers location and repairing their equipment and answering questions. Equipment includes servers, printers, laptops, pcs, election machines, scanners, copiers, routers and switches. I also was responsible for forwarding any sales leads. I have also updated and installed software. I have had RS6000 formal training and experience includes tape and disk subsystems. I have transferred data from one pc to another and replaced drives. I also did troubleshooting for all the equipment. I have swapped out routers and switches and confirmed their operation. I am also trained in Epson photo quality printer maintenance and repair. I also have training in hard drive replacement in EMC data servers.
Time Warner Cable 2002 to 2006
Title - Customer Sales and Service Representative III (CSSR III)
Responsibilities include speaking with customers over the phone to help with, but not exclusive to: troubleshooting problems with cable boxes and to a small extent modem problems; selling cable service to people who are calling in specifically for cable service and in transitional sales; helping to explain in detail how a customer's services are billed and what is on the bill; work with customers on a face to face basis doing all of the above while working as a back up the cable stores; volunteered for the position as a backup at the cable stores, a job that nobody wanted; experience dealing with upset customers and hostile customers; cash handling experience while taking payments at the cable stores as well as opening and closing the cable stores; experience in working in a constantly changing environment; experience helping coworkers on procedures both old and new.
Contact this candidate