Customer Service Manager

Helen Olson 480-***-****

Objective

To obtain employment in a professional setting in which I would continue the opportunity to advance to higher levels of responsibility in management.

Experience

Associate Manager, Uncle Bob's self storage, Gilbert, Az September 2014 - present

Assisting the store manager, daily duties, cleaning and refreshing units, working independently 90% of the time, answering phones, moving in New customers, weekly and monthly audit reviews of files and paperwork, truck rentals, bank runs.

General Manager, EBJ Touch Of Class, Mesa, Az May 2014 - September 2014 (temp position)

Maintain customer relations to promote repeat business and to handle any customer complaints quickly and with satisfaction. Deliver quality work on time every time to customers Accurately handle all warranty claims and insurance claims. Provide excellent customer service to walk in customers that inquire pricing and information for tint, detail, mechanical and auto glass replacement. Taking payments and keep car information accurately at two shop locations for billing clients and customers.

Store Manager, Shop-A-Holic, Roseville, CA Feb 2014 – May 2014

Manage daily store operations, organizing shipments, manage employees, store display and merchandising, and interact with customers in a professional manner, Performed security procedures such as responding to theft. Daily cash count and bank deposits.

Project Manager, Millard Mall Services, Sacramento, CA July 2011 – Nov 2012

Oversee daily operation, maintain high levels of customer satisfaction, train employees, maintain profit margin, adhering to company policies and procedures, insure a safe work environment. Establish and maintain open lines of communication with customer and Regional Manager. Hire, train, and supervised janitorial staff. Enforce company and client policies and procedures. Demonstrate good managerial judgment, conduct all aspects of supervision in a fair, firm, consistent, and objective manner. Ensure quality control, safety training (Material Safety Data Sheet program) and processing. Payroll, processing of timesheets; paycheck distribution, employee schedules, attendance, performance, training, documentation. Responsible for inventory control; Counted, tracked and ordered supplies. Oversee equipment maintenance.

Security Dispatcher, Private Security Consultants, Roseville, CA Oct 2010 - Oct 2011

Provided emergency assistance to the public. Communicated with public safety and public works personnel, officers, EMS, fire safety personnel for multiple tenants. Produced daily reports on daily activities, equipment management, theft, and irregularities. Help conduct monthly safety drills. Review camera activities. Daily contact with local police and fire department

Sales Associate, Macy’s, Roseville, CA Feb 2010 - Jan 2011

Provided excellent customer service. Operated point of sale (POS) register. Organized and counted inventory. Selling shoes, greeting customers, organizing stock shipments.

Caregiver, Emeritus senior living, Reno Nv March 2008 – Nov 2009

Help patients or residents with the Activities of Daily Living. Perform personal care activities; hygiene, ambulation, eating, dressing, toileting and shaving. Talk and give company to clients and participate in resident activities. Prepare hygienic meals and snacks for clients. Provide clients or residents with transfers and assist them moving in and out of beds, baths, wheelchairs or cars. Change bed linens, clean and iron residents’ laundry and assist keep residents’ room, cabinet, and dresser drawers neat and clean. Maintain a specialized approach to responsibilities such as uniform, start times and absenteeism

Take and record vital signs. Create and maintain a pleasant work environment. Help with sanitation and housekeeping duties of elderly or client’s room, bathroom, and common area. Perform household tasks; laundry, shopping, errands and transportation. Implement and support resident care-plan

Education

Trask High School, Garden Grove, CA 2007

Skills

Bilingual (English & Spanish), CPR, Management, Organization, Leadership, Communication, Multitasking, Self Starter, Team Oriented, Reliable, Flexible

Computer: Windows XP, Microsoft - Word, Excel, Outlook, Powerpoint, Quicken POS, Quickbooks, Aphelion, Social Media and Internet

Referrals

Available upon request

Contact this candidate