Manager Assistant
Resume:
David F. Greene
San Jose, CA 95112
408-***-**** or ******@*****.***
www.linkedin.com/pub/df-greene/32/49a/878/
Summery:
HR Specialist with extensive experience delivering innovative solutions at the local and regional level. Expertise in
employee relations, training,benefits administration, LOA/ RTW management with great customer communication
skills.
Highlights:
● Training and development
● New hire orientation
● E xceptional interpersonal skills
● Innovative issue solutions
● Employee relations
● Regulatory compliance
Experience:
Kelly-Moore Paint Co.
San Carlos, CA
June 2014- September 2014
HR Benefits Administrator
● Supported HR team in administration, review and implementation of HR programs and processes (i.e. 401k, Leaves, Benefits,
Training, and support). Worked closely with management and employees to improve work relationships, build morale, increase
productivity, and retention.
● Leaves/ Return to Work and Benefits Manager.
● Front line contact for call-in HR, LOA/ FMLA/ CFRA/ ACA/ ADA, 401k, Benefits, and HR questions. Provided guidance/status to
managers, administrators, employees on HR Benefit related questions and transactions. Assisted with monitoring, tracking, and
analysis of HR LOA data for roughly 1,400 employees, in over 100 locations in several western states.
● Participated in business process improvement by identifying gaps/inefficiencies and create proce sses that reduce redundancies.
● Proactively communicated and assisted employees, managers, and supervisors with inquiries regarding Benefit policies, practic es,
and key HR programs. Participated as a team member in developing/ writing content for the HR Po rtal and supported programs
like the Commuter Benefit program.
● Partnered with vendors Accenture, FMLA Source, and others to manage various employee benefit issues and requests.
● Maintained in-depth knowledge of legal requirements related to day-to-day management of employees, reducing legal risks and
ensuring regulatory compliance.
Orchard Supply Company LLC- a division of Lowe’s
San Jose, Ca
February 2013 to May 2014
HR Benefits Specialist
● Managed the OSH Leave of Absences (LOAs) and RTW process. Communicated status updates, LOA extensions, Job Protection
Status, various FMLA/ CFRA/ CPDL issues, and RTW dates to District HR Managers, SMs, ASMs, and Office Leads Company
wide. Entered and maintained employee data in UltiPro, Empower, and the FMLA Source web site.
● First line of HR Benefit calls/ communications for roughly 4,000 employees, in approx. 70 stores in California and Oregon.
● Liaised with our Short Term Disability provider (Guardian), LOA Intake group (FMLA Source), as well as working with various
Representatives from the California Employment Development Department (EDD), the Benefits Brokerage Group (Hillenbrand
Insurance), as well as the Worker’s Compensation group (Sedgwick).
● Participated in the processing of Court Ordered Child Medical coverage with California and Oregon County courts in the allott ed
time frame to respond while partnering with Payroll and Store Management Teams to resolve issues.
● Special Project Execution: Managed Name/Discount Badges enterprise wide. Assisted in the creation of Temporary Commercial
Services credit cards. Partnered with SSC HR Managers to investigate Associate claims. Flu Shot and Wellness Event Organizer,
and participant in the Spring/S ummer 2014 Orchard Television commercial now being aired.
Mountain View, CA
August 2012- February 2013
Google Play Crew Lead /SME (Swing)
● Worked as a contractor with Randstad @ Google in the Google Play Support Center during the swing shift (3:30PM - 12:30AM).
Provided Email support to resolve end-user problems and process refunds when applicable.
● Educated customers and team members on how to work systematically through various technical issues and help them
understand the features and benefits of Google Play products (from devices to apps).
● Participated in following predefined support procedures and policies while helping develop new ideas an d discovering new
issue resolution processes through thorough investigation using tools like: Trax, Pyics, Google Play Store, Google Translate,
Harmony, Google Checkout, The Chrome Web Store, Cases, and searching with Google.
● Supported Google Play Store refunds and processing forms as well as resolving escalations, worked with the Hardware 2 nd tier
team as a Crew Lead /Subject Matter Expert and back -up telephone support for the Google Play Magazine vertical.
Apple Inc.
Cupertino, CA
June 2011- August 2011
Finance HelpLine Analyst
● Worked within the Global Finance Group as a contractor with TEK Systems, as part of the Finance Help Line team.
● Had the responsibility of granting access, creating Purchase Requisitions, Travel Requests, and Expense Repor ts.
● Had been granted the ability to alter routes within the approval hierarchy as well as to give updated information regarding
E xpense Report status, GR, and PO status.
● Used Sonar, eApproval, Espresso, the Apple Finance web page, SAP GUI, SAP Webcycle, Fi n Ref, and the internal Apple
Web to complete tasks and projects.
● Assisted a varied group of global Apple employees from Retail Associates to Executive offices with requests via phone or
email, responded to 30- 60 calls per day with an average handle time of 5.6 minutes.
● Special Project Execution: Project Ford: to reduce the number of employees with Authorized Requester status, enterprise wide.
Apple Inc.
Cupertino, CA
November 2010- January 2011
Email Assistant
● Worked for HR Helpline as a Contractor with Volt @Apple under the HR Helpline Operations Manager within Human
Resources.
● Responsible for processing and assigning all confidential donation and grant request emails using Sugar CRM.
● Corrected over 1,500 cases so that they can be classified properly for the end of quarter reporting.
● Daily used Virtual Edge HRIS to release newly hired employees to work in national retail locations.
● Special Project Execution: To scan and catalog over 300 handwritten Donation/ Grant Request letters addressed to former
CEO, Steve Jobs.
David Pauls Consulting
Santa Clara, CA
January 2004- August 2010
Executive/ Personal Assistant
● Worked as an Executive/ Personal Assistant for the CEO of a Research and Development Tax Consultant Firm whose clients
included Visa, Electronic Arts, and Oracle.
● Performed HR/ Benefit duties for Temp. Workers when needed which included I-9 and W2 forms along with job training,
Screening all calls, inquiries, requests for records.
● Organized and maintained diaries, created and confirmed appointments, background research, presenting documents,
briefings, reports and presentations.
● Organized and attended meetings, liaising with clients, suppliers, various event planning contractors. Managed travel,
accommodations and occasionally traveled with manager.
Education:
San Jose City College
San Jose, CA
2007- 2013
Part-time English Literature/ Theater major with a 3.56 GPA out of a possible 4.0, no degree.
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