Customer Service Manager

Marc Krein

619-***-**** ************@*****.*** San Diego, CA 92101

OFFICE OPERATIONS

Qualifications: Over 15 years’ experience of office management operations, with punctuality, enthusiasm, intuition and accuracy as key abilities for performing efficiently in this role. Qualified with key office operation skills as follows:

Excellent Communicator

Organizational Skills

Revenue Recovery

Quality Control

Customer Service & Sales

Project Management and Leadership Skills

Able to Multitask

Office Team Leader

Point of Sale (POS)

Strong operational knowledge of MS Office Suite, Adobe Creative Suite, writing style & structure,

non-linear editing, social media, desktop publishing, office computer software, hardware, and equipment.

PROFESSIONALEXPERIENCE

Oklahoma State University Stillwater, OK School of Media & Strategic Communications

Media Center Manager 8/01 to 1/14

Maintain office staff by recruiting, selecting, orienting, and training employees.

Manage office services by organizing office operations and procedures; preparing payroll; controlling correspondence; reviewing and approving supply requisitions; assigning and monitoring clerical functions.

Design and implement office policies by establishing standards and procedures; measuring results against standards; making necessary adjustments.

Presented financial and work status to the senior management – Took a key role in organization’s policies and decisions. Involved in managing strategies for employees’ professional development.

East Carolina University Greenville, NC Ctr. For Health Sciences Comm. / Pitt Co. Hospital

Office Assistant Manager 2/97 to 8/01

Managed the planning, scheduling, letter & speech writing, and presentation development for Doctors/Administration, and accounting of media division of ECU School of Medicine and Pitt Co. Hospital.

Projects included Multimedia Production, Telemedicine, EMR (Electronic Medical Records), Distance Learning, Online Learning, Media Management, and other digital media projects.

Microsoft MS Studios Redmond, WA (Independent Contracts)

Project Assistant Manager 9/93 to 1/97

Meet with various divisions to design multimedia projects from conception to completion.

Projects included Software Development, Instructional, Presentation, Sales, Legal, and Product Launches.

AT&T/McCaw Cellular (Seattle): Cellular sales & customer service. 9/95 to 1/97

Radio Shack/Silo (Seattle): Center sales consultant & customer service. 8/93 to 9/95

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EDUCATION / SKILLS

Washington State University Media Management M.A.

CSU-Chico Information and Communication System Technologies (minor: Business/Marketing) B.A.

Keyboard (65+ wpm), Adobe Creative Suite, Blackboard/eLearning, D2L, CCleaner (other junk removal & optimization programs), DVD Studio Pro, HTML, Irfanview, Joomla, Mac/PC OS, MS Office (Excel, Exchange/Outlook, Word, PowerPoint, Scheduler), POS/Register, QuickBooks, Quicken, and Windows.

VOLUNTEER: United Way, CRASH, VOA, Big Brothers, Foster Parent, Payne Co. Youth Services, and several others.

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