Customer Service Sales
Resume:
EMILY GOGOLL
Charlottesville, VA 22911
***********@*****.***
Summary of Qualifications
An experienced, results driven sales professional, recognized for exceptional interpersonal and customer service skills. Cultivates strong relationships and sets appropriate expectations to optimize best results and communications. Well versed in a number of sales strategies. Recognized for generating revenue, structuring contracts, negotiating and winning business.
Computer and Career Skills
Microsoft Office Suite
Adobe Acrobat
Proficient use of travel/hospitality Reservation Systems
Profit and Loss Responsibilities
Organizational Design & Strategic Planning
Business Development
Staff Training
Customer Service Resolution
Professional Experience
Natural Retreats June 2014 – March 2015
Charlottesville, VA
Concierge Manager US Division
Led team of call center reservationists who book vacation rental properties for guests in a collection of “handpicked homes” in US destination market. Responsible for training and developing new business growth, client relations and customer retention. Handled customer complaints and negotiated long-term rental agreements. Destination areas tripled over this time of employment.
Harbourtowne Golf Resort & Conference Center 2013-2014
St. Michaels, MD
Sales Manager DC/VA
Developed and created new territorial business for resort and conference center on Maryland’s Eastern Shore. Responsible for securing corporate and government group contracts by attending trade shows, making cold calls, sending emails and finding archived company data for groups that who had done business numerous years ago. Maintained and supported country club members when needed.
AAA Mid-Atlantic 2008-2013
Charlottesville, VA
Senior Travel Agent
Senior member of travel department in Charlottesville, VA for over five years. Focused mainly on international destinations, cruises, and incentive programs. Developed a successful referral based clientele and created a high client retention rate due to qualify customer care and product knowledge.
Friends Research Institute and Conference Division 2002-2007
Baltimore and Easton, MD
Conference and Meeting Planner
Planned and executed large scale medical conferences for several non-profit government entities. Oversaw the coordination of 5-7 sales conferences yearly. Stream-lined travel for all attendees based on airline and travel background. Negotiated contracts with vendors to ensure program was delivered on-time, on-budget, and on-target to client satisfaction. Traveled on-site for all programs and tradeshows to assure event success.
Education
B.S. in English, Radford University, Radford, VA
B.S. in Sociology, Radford University, Radford, VA
Certificate Programs
American Society of Travel Agents, CTC, Certified Travel Counselor
Virginia State Teacher certification, Secondary grades 7-12
AAA Destination Specialist certification
Professional Memberships
IATA- International Association of Travel Agents
American Society of Conference and Meeting Planners
MPI – Potomac Chapter of Meeting Planners International
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