Customer Service Medical
Resume:
Denise Baker-Perkins
**** * ** #** * Merced, CA *5348 ٠ 209-***-**** ٠ *****************@*****.***
EDUCATION
Allen School of Health Sciences Graduation August 2014
Medical Insurance Billing and Coding Phoenix, AZ
AAS in Medical Billing and Coding Graduation June 2015
Jamaica, NY
EDUCATIONAL / PROFESSIONAL TRANSFERRABLE SKILLS
● ICD-9, ICD-10, CPT, HCPCS
● Insurance & Billing
● Processing Electronic Claims
● Insurance Reimbursement
● EMR
● HIPAA
● Multi Phone Line Systems
● Payment Posting
● Medicare/Medicaid
● MedTrak and SimChart Software
● Type speed 45 WPM
WORK EXPERIENCE
Lead Access Care Representative August 2010- February 2015
Mercy Medical Center Merced, CA
● Performed supervisor duties when supervisor or manager was not available.
● Covered staff work stations for breaks and lunches or if coverage was not available.
● Assisted patients and/or visitors with complaints in and attentive manner.
Financial Counselor August 2010 – February 2015
Mercy Medical Center Merced, CA
● Verified patient insurance coverage and explained benefits.
● Collected co-pays and made payment arrangements with empathy.
● Provided patients with financial assistance information if necessary .
Registrar January 2007 – August 2010
Mercy Medical Center Merced, CA
● Registered patients presenting to the emergency department in a timely manner with compassion.
● Entered demographics and insurance with accuracy.
● Admitted patients from emergency department to hospital floors.
Administrative Assistant August 2006 – January 2007
CornerStone Staffing Merced, CA
● Provided quality customer service as a temporary employee .
● Performed clerical duties, including the use of various office equipment and software.
Contact this candidate