Project Manager
Resume:
IAN SMITH
PROJECT, PROCESS PROFESSIONAL
********.***@*****.***
PROFESSIONAL SUMMARY
* ***** ************ ****** ******** & Operational Excellence of Projects, Processes, Programs, and Products across industries & methodologies
oOptimizes performance & utilization through definition, process, structure, metrics, & communication - leveraging, developing, & sharing assets
oProvides meaningful visibility on status, risk, & variance of committed or projected baselines, with root cause & path to adjust for success
oNegotiates stakeholder satisfaction, sustainability, organizational interests, & operational constraints to deliver value aligned with broader vision
oEmpowers teams by setting a supportive tone and embracing input, addressing pain and contributions, advocating needs and successes
oProactively identifies opportunities to add value & own outcomes - analytical, collaborative, and critical approach to complex problem-solving
Broad experience / expertise applying fitting methodologies, standards, approaches, best practices, & tools – managing understanding, adoption, & buy-in
oSDLC, Agile, SCRUM, RAD, Kanban, Phased, Waterfall, ISO, Lean / Six Sigma, Kaizen, Total Quality Management, DMAIC, Rummler-Brache
oOperational Excellence in Quality, Standardization, Compliance, Process Improvement, Business Transformation, Managing Risk & Change
oExcel (pivot tables, VBA macros, arrays, external data), Word (templates, fields/forms, mail merge), Visio, PowerPoint, OneNote, Project
oClarity, Jira, Rally, Pivotal Tracker, Remedy BMC/Salesforce, TFS, HP Quality Center, SharePoint, Confluence, ADP, Kronos, PeopleSoft
PROFESSIONAL EXPERIENCE
DEC13 - PRES
Project Engineer / Process Owner @ Taleris (Aviation, Software)
Accountable for defining and managing Project Management processes and Operational Excellence of all product lines and delivery teams
Leverage broad knowledge of methodologies and best practices to create and own process support/training/control/improvement
Establish structures & measurements to ensure most accurate, consistent, informative visibility on health of scope/schedule/budget
Collaborate with stakeholders & SMEs to continually groom, plan, and pivot value adds per priority, value, feasibility, capacity, & cost
Coordinate optimal utilization of funds & capacity - managing expectations, achievability, controlling change, & driving improvement
Manage complex competing concerns of performance, quality, needs, risks, impediments, dependencies, limitations, costs, & benefits
Project Value: $10 million
Persons Managed: 40
Methodologies/Tools: Jira, TFS, Remedy, MS Project, MS Excel, Kronos
Work Streams: 4 products with queues for Software Analytics, Platform Architecture, Software Development, Solution Delivery, and Client Support
Team Makeup: Contributing team members in UK, California, Texas, and Philippines
PM Methodologies: Brought on particularly to advise PM process & methodology, I established an Agile flow for iterative development of software capabilities, UI, and analytics; employing Kanban queues for software bug-fixes and support; and traditional phased project schedules in MSP for Delivery (setting up and training a new client on software)
JUN13 - NOV13
Project Manager / Program Coordinator @ NEC (Information Technology)
Responsible for establishing, documenting, driving, tracking, managing, & reporting the Scope/Schedule/Budget for all Program Projects
Partnered with customers & SMEs to define Scope and Approach - creating & managing detailed Requirements, SOWs, & Project Plans
Managed budget & resource utilization in geographically/functionally diverse matrixed organization subject to sudden change
Lead daily pointed status to continually identify, document, resolve, and communicate potential impacts to project health & success
Owned Change Control process, assessing feasibility/impact of new requests, variances from assumptions, dependencies, & estimates
Project Value: $7.5 million (Phase of multi-million multi-year project contract)
Persons Managed: 30
Methodologies/Tools: HP Quality Center, MS Project, MS Excel, PeopleSoft
Work Streams: Backend Architecture, Frontend Development, and QA
Team Makeup: Contributing team members in Texas, India, Japan
PM Methodologies: Traditional Phased Project
(Hired for 3 month contract to return control to the active Development & Testing and align with the broader and concurrent milestone timeline. This required a managed Change Control process and management of client expectations, requirements, and impacts).
JAN12 - JUN13
Project Manager / Program Coordinator @ Capital One (Financial Services)
Managed & coordinated SDCL delivery for multiple initiatives and functional teams with varying methodologies, cadences, and limitations
Initiated projects - designating customers/sponsors, defining initial milestone timelines, and optimally allocating required resources
Partnered with stakeholders & technical teams to create backlogs, groom stories, define acceptance criteria, and designate roles
Groomed, estimated, & planned to meet objectives - managing commitments & capacity with MSP plans, velocities, and burn-downs
Continually identified, documented, resolved, and communicated progress / potential impacts to health & success of multiple projects
Represented PMO process/standard compliance - established tasks, flows, documentation, change control, engagements, & approvals
Project Value: $15 million
Persons Managed: 30-40 (managing 2-3 agile pods at a given time, comprised of 10-15 resources each)
Methodologies/Tools: Clarity, HP Quality Center, MS Project, MS Excel, PeopleSoft, SharePoint
Work Streams: Agile pods for Business Analysis, Backend Development, UI/UX Development, Sustainment, and Support
(Requirements handed off to the queue of functionally grouped pods for their contribution in an Agile SDLC cycle)
(Agile Initiatives cycled through pods, engaging other resource groups as needed and complying with IT & PMO standards - while Phased or Sustainment efforts would form a team with skillsets as needed)
Team Makeup: Contributing team members in Texas and India
PM Methodologies: Agile, Scrum, Kanban, Waterfall, Phased
(Hired for 3 month contract to return control to the active Development & Testing and align with the broader and concurrent milestone timeline. This required a managed Change Control process and management of client expectations, requirements, and impacts).
SEP11 - NOV11
Project Coordinator @ Ancillary Care Services (Healthcare, Insurance)
Coordinated the formalization of Project Management processes & documentation for all Information initiatives within organization
Successfully completed compliance initiative to fully document multiple IT Applications/Processes on a tight 3 month schedule
Collaborated with SMEs, stakeholders, & users to collect, create, revise, and manage project & process documentation / artifacts
Tracked/reported progress, effectiveness, efficiency, quality, & timelines directly to CIO - providing execution-level insights to improve
Created organizational framework, methodologies and templates for live documentation of IT projects moving forward
Project Value: $1 million
Persons Managed: 0 (Managed PM process – definition, refinement, documentation, control, implementation, and compliance)
Methodologies/Tools: MS Project, MS Excel, PeopleSoft, SharePoint, Visio
Work Streams: PM initiative included the projects, processes, & needs of functional support teams; as well as architecture, infrastructure, and software engineers
Team Makeup: Contributing team members in Texas and India
PM Methodologies: Waterfall
OCT10 - SEP11
Operations Manager @ United Auto (Transportation, Logistics)
Managed operational logistics – planning, staffing, and adapting for efficient transportation, delivery, acceptance, and billing
Ensured safe, efficient, and timely delivery of automobile fleets with a team of up to 7 drivers – managing risks, costs, and needs
Project Value: $1 million
Persons Managed: 7
Methodologies/Tools: MS Excel
Work Streams: Defining transport requirement, planning and staffing execution, managing acceptance, and billing
Team Makeup: All members on site
PM Methodologies: Operational model managing to a locked in day-long iteration based on need
DEC08 - SEP10
Operations Lead / Process Specialist @ Credit Solutions (Financial Services)
Lead multiple concurrent initiatives in underperforming departments - optimizing process efficiency, effectiveness, & sustainability
Provided concise, actionable reporting to Executive leadership on operation health / opportunities to improve processes & utilization
Coordinated team of specialists, managing initiatives, issues, & priorities - defining and meeting quantifiable improvement objectives
Audited, developed & supported training strategy/documentation to enhance competency, performance, customer experience, & ROI
Implemented process control standards to ensure uniformity, accountability, reasoned development, and continual improvement
Project Value: $1 million
Persons Managed: 6
Methodologies/Tools: MS Project, MS Excel, SharePoint, Visio
Work Streams: Planned objectives-based Process Improvement initiatives in technical & functional departments; as well as Operational Support
Team Makeup: All members on site
PM Methodologies: Phased (Planned Process Improvement Projects) and Kanban (day-to-day Operational Support / putting out fires)
EDUCATION & CERTIFICATION
2008
Bachelor of Arts: History, English @ The University of Texas at Arlington
Received Honors College Academic Scholarship, worked full-time throughout, completed yearlong full-time teaching residency at Sam Houston HS
2010
ISO 9001: Leader Auditor (Quality management Systems) @ The British Standards Institute
Trained & lead initiatives on Quality Management, Standardization, Document Control, Process Improvement, and Auditing for ISO compliance
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