Customer Service High School

BARBARA JONES

*** ************* * Lancaster, Texas 75146 * Home: 972-***-**** * Cell: 469-***-****

***************@*****.***

SUMMARY OF QUALIFICATIONS

Nineteen years of experience in client relations and account management including collections,

banking, air delivery and freight services industries

Dedicated and dependable professional with a stable work history

Superb at building strong relationships with teammates and clients

Efficient multi tasker with the proficiency of being observant to details

Advanced customer service and interpersonal skills

Proven ability to remain calm under pressure

History working in a high volume, fast paced environment with tight deadlines

Strong verbal and written communication skills

PROFESSIONAL EXPERIENCE

Home Care August 2012 – Present

Caregiver Dallas, Texas

Caregiver for elderly family member

Prepare meals, bathe and transport to doctor’s office

Ensure elder is comfortable and happy

United Parcel Services October 1994 – June 2012

Administrative Clerk Carrollton, Texas

Managed shipper relationships by applying check payments to either Customs HouseBrokerage or UPS Freight

Respondedto external clients questions relating to past transactions

Resolved EFTs and credit card double payment issues

Handled accounts worth up to one million dollars

Processed remittance transfer requests

Interacted with Visalia to settleincomplete detail matters

Performed end of day reconciliations to ensure check transfers balance

Assisted manager with special projects

Communicated daily with up to 25 clients via phone, email and fax

Administered check transfers by operating the Customs House Brokerage and On Demand systems via the CITRIX database

Condensed shipper a/c information by downloading items on a Microsoft Excel spread sheet

Recognized for having perfect attendance

Valley View Bank July 1993 - December 1993

Research Clerk Dallas, Texas

Researched customer check statements

Records Pro January 1993 - June 1993

Records Clerk Dallas, Texas

Organized work for the government

COMPUTER SKILLS

Windows 7, Microsoft Office (Word, Excel, Outlook), CITRIX (Customs House Brokerageand On Demand), Auto Dialer, Internet

EDUCATION

South Oak Cliff High School Dallas, Texas

High School Diploma

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