Customer Service Manager
Resume:
Tracy Crockett
*****Amazon Creek
Riverview, Florida 33578
Professional Summary
Recently left position of District Service Manager in central Maine
** ***** ** ******** *********e in management, sales and service
10 years of direct managerial experience
Strong strategic-planning and people-management skills
Dedicated to customer service and retention
Core Qualifications
Sound judgment and a skilled negotiator
Experienced in all aspects of recruiting, training, supervision and retention
Cross-functional team management background
Excellent written and oral communication skills
Professional Experience
UniFirst Corporation January 2005 to March 2015
Bangor, ME
District Service Manager
Manager of a team of 7 of route sales representatives
Responsible for the coordination of delivery’s in assigned territory
Plan and organize routes within my territory to maximize efficiency and time in the field
Coordinate daily with the customer service team to ensure accuracy of deliveries
Communicate directly with customers to ensure high retention rates
UniFirst Corporation October 1987 to January 2005
Bangor, ME
Route Sales Representative
Responsible for growth and customer retention
Created the highest volume account in assigned territory
Education
Orono High School Graduated 1986
Orono, ME
Diploma – General Studies
Accomplishments and Recognition
28 years of loyalty with UniFirst Corporation earning many Route Salesman of the Month awards, ranking in the top 3 locations of the region in “Power Routes”, and advancement into a management position.
References
George Walls 207-***-****
UniFirst General Manager ************@********.***
Direct supervisor 10 years
Thomas Higgins 207-***-****
Bangor Fire Chief ******.*******@***********.***
UniFirst Customer 5 years
Gene Michaud 207-***-****
Coca-Cola General Manager ********@*****.***
UniFirst Customer 7 years
David Fowler 207-***-****
Univ. of Maine Facilities Manager *******@******.*****.***
UniFirst Customer 15 years
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