Customer Service Sales

Helga Acosta

***** ***** *** ***** - *******, Texas 77429 - Mobile: 281-***-**** - E mail: *****.******@***.***

Knowledge, skills and Abilities

** ***** ** ********** ** supervisor roles with strong focus in inside and outside sales, operations and customer service.

15 years of experience in the international shipping, NVOCC, freight forwarding and logistics industry.

Extensive knowledge in the management of international trade, sales processing, traffic coordination and customer service

Enhance employer profitability by identifying customer needs and presenting appropriate company product and service offerings.

Demonstrated an ability to increase productivity by gaining customer’s trust and follow-up on customer inquiries which leads to increased sales, and gain referral business as well.

Designed and implemented reporting enhancements that reduce labor costs and improve customer-satisfaction.

Expertise in resolving escalated customer service issues, secured numerous company achievement awards for delivery of exceptional customer service.

Bilingual (fluent in English and Spanish)

Experience with international freight forwarding / NVOCC operations and documentation

Customs clearance and import regulations, taxes and duties.

Supply chain management, warehousing, stevedoring and container terminal operations systems

Hazardous material handling and documentation

Domestic transportation (LTL, Full truck load, flat bed and oversize transportation in the U.S.)

Experience

YANG MING LINE (AMERICA), SUGAR LAND, TX 2009 to present

Team Leader, South Atlantic Export Traffic

-Supervised and lead the South Atlantic Team control vessel space for 13 vessels with over 1000 containers

-Provided daily booking reports from steamship line and container terminal system to follow –up with shipper for a better space utilization on vessel.

-Promoted Yang Ming Line services and products to international freight forwarders and U.S. Exporters in the Chemical and Petrochemical, Minerals and Metals and Food Production industry.

-Presented final cargo manifest to captains and container terminal companies developing forecasts/ load lists/reefer lists for the port captains/stevedores for all 7 trade lanes including South America, Asia, Europe/ Mediterranean and the Middle East.

-Send hazardous manifest and declarations to all overseas offices involved, as well as to port captains.

-Worked with shippers, freight forwarders, and container terminals, trucking companies, rail and CBP offices in the U.S. to accommodate their special requests, container late gate, bookings request, equipment, destination changes, and demurrage charges.

-Control and supervised export bookings for our 4 regions on East Coast Savannah, Charleston, Jacksonville, Port Everglades, and Miami ports (South Atlantic Ports)

-Equipment control allocation for our inland points including: Atlanta, Birmingham, Charlotte, Tampa, and other east Coast cities via rail and road transportation.

-Revised and approved container demurrage invoices from all terminals from in the East Coast regions.

-The ability to engage and interact effectively with others, obtain acceptance, build consensus, and provide assistance, direction and leadership as needed.

COMBITRANS CONSOLIDATORS, INC. HOUSTON, TX 2001 to 2009

Branch Manager

-In charge of the day to day operations, customer service, sales and export and import documentation for CombiTrans Ocean Freight services to Latin America, Europe, Asia and the Middle East.

-Supervised and lead a team of 10 employees in Houston, Texas. Collaborate with traffic and operations supervisors to create strategic plans to enhance customer satisfaction.

-Provided employees with tools to maintain and increase service levels to both internal and external customers.

Solid financial and operations experience working within a global network of offices and agents

-Work closely with import and export departments to promote sales, clarify information, and distribute reports. Gather, analyze, and report daily/weekly/monthly sales and service statistics.

-Contributed to increasing exports by 10% by assisting in execution of aggressive sales plans.

-Instrumental in improving customer-satisfaction ratings through suggestion, development, and implementation of new reporting procedures.

-Increased employee knowledge by assisting with development and implementation of product-awareness program.

-Enhanced employee performance and attendance through daily mentoring, one-on-one discussions and motivational strategies.

-Received outstanding positive comments from team members on employee reviews, as well as exceptional feedback from senior management.

HSBC BANK, Honduras 1995 - 2001

Supervisor of Bond department

-Manage a portfolio of construction deals across the country, exceeding $1 million in infrastructure projects.

-Review Borrower financial statements to determine trends and make necessary recommendations to borrower and senior management.

-Monitor market trends including vacancy and rental rates.

-Conduct regular assessments of portfolio markets to identify market risks and potential issues while communicating concerns with Senior Management.

-Work with Borrowers to create a plan for project performance improvement.

-Attend annual property inspections and monitor the completion progress of issues noted in the inspection report.

-Approve and complete Borrower requests for management changes, easements, disbursements and ownership transfers.

Strong inside and outside sales and customer service experience.

Education

Universidad de San Pedro Sula, Honduras 1998-1994

B.A.A. in Business Administration

Awarded Honor Student in 1994

References available upon request

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