Human Resources Management

JOANIE O’NEAL

**** *. ********

Baltimore,Maryland 21213

410-***-**** (H)

*** -***-**** (C)

Proven expertise in Executive Leadership

Skilled in the development, implementation, staffing, planning and Law Enforces focused outcomes necessary for preparing and monitoring the operating budget of Communications Division; prepares detailed and complex reports, briefings,presentations and publications in support of the division’s functions; remains abreast of current developments in the field of Emergency

Advanced training and clinical experience in Emergency Responed, Child

Protective Services, Juvenile Services, District Court and Effacted Communication.

Proven expertise in the human services and education,

Alzheimer’s disease and dementia; conducting resident

screenings and family interviews; planning and public setting.

Knowledge of methods and techniques for training, developing, and motivating staff and class participants. Able to directed and leand large groups of Staff

Program management, project management, and general computer proficiency

required. Develop and maintains working relationships with state, local and national level .

Able to act quickly, decisively, tactfully and humanely, to establish and meet deadlines with quality results, and to simultaneously manage multiple projects in an environment where priorities change frequently. Strong conceptual analytical, organizational, facilitation,verbal and written communications skills.

EMPLOYMENT HISTORY

Death Notification Advocacy - Roberta's House

Respond with Baltimore City Police Homicide unit to provide direct services to meet the urgent emotional,spiritual and/or physical needs of the family members of the homicide victim(s).

Grief and Bereavement Counselor with Roberta House

Let genuine concern and caring show, Encourage the griever to talk about the deceased to ensure family members are treated with dignity and respect as well as provided with the services,information and support they need thoughtout their involvement in the program.

02/14- 01/15 - Health Care Representative with Chamberlin Edmonds

Work effectively with hospital employees and patients.

Interviewing clients in a hospital setting and/or home visits to assist the

clients in obtaining maximum benefit coverage.

Completion of applications forstate and federal programs

(including Health Exchange/Marketplace programs),reviewing medical records and taking all necessary action to expedite benefit approval.

Achieve and maintain certification designation as “Certified Application Counselor”. Adherence to company and legal standards regarding Protected Health Information (PHI),

Maintain ongoing communication with government agencies regarding the status of claims. Provide updates and assistance to hospital personnel and other Chamberlin Edmonds staff as needed. Maintain documentation of status of claims and client contract on Chamberlin Edmonds and/or hospital computer systems.

Making a determination to take a Federal, State or Local

program application based upon medical definition of disability

as it relates to body systems and to functions of daily living, and information contained in medical records. Expert in Medicaid and/or CHIP

performance measurement, quality measurement and improvement, evidenced based care, external quality review, value-based purchasing, or other similar program evaluation activities related to measuring health care outcome improvements

Oct. 2013 until Feb. 2014

Activites Director - Vindobona Nursing Home

Plan actives for senior's daily living, social outings

and personal outings. Oversee week-in Actives program.

Oversee all Actives staff. Planing activites for Alzheimer’s

disease and dementia.

2011- 2013 - Part-Time Actives Assistant Ellicott City Nursing Home

Plan actives for senior's daily living, social outings and

personal outings. Oversee week-in Actives program.

2011- 2012 - Actives Assistant- Manor Care Senior Assistant Living

Plan actives for senior's daily living, social outings and

personal outings. Oversee week-in Actives program.

08/12/1988 - 02/02/2012 Family Services Week- In Program Manager. Baltimore City Dept of Social Svcs. 1910 Guilford Ave Baltimore Maryland 21202

• Provide direct clinical in home services to Caseworker involved in the social services and legal systems as a result of abuse, neglect, homelessness, domestic violence and maltreatment issues. Oversee the development and implementation of training programs and techniques to instruct and develop new and incumbent employees; provides professional

development opportunities to insure appropriate succession planning with the Department. Ensure immeetiy respone to Baltimore City Child and Adulted Protected Serivces 24 Hours

Call Center.

• Communication – Excellent ability to communicate complex ideas and proposals effectively so others will understand to include preparation of reports, agendas, and policies. Excellent ability

to listen and understand information and ideas presented verbally and in writing. Ability to handle a variety of human resources issues with tact and diplomacy and in a confidential manner; Coordination of Work – Ability to establish and implement effective administrative programs and procedures.

* Ability to plan and organize daily work routine and establish priorities for the completion of work in accordance with sound time-management methodology. Performs a broad range of supervisory responsibilities over others;expert in Medicaid and/or CHIP performance measurement,

quality measurement and improvement, evidenced based care, external quality review, value-based purchasing, or other similar program evaluation activities related to measuring health care outcome

improvements.

* Responsible for reviewing, implementing, and monitoring Medicaid section 1115 demonstrations or other innovative state program testing. This includes interpreting program requirements and formulating

policies, methods, and procedures; reviewing and evaluating the integrity and quality of program operations;preparing and analyzing health care data related to the programs. To ensure Baltimore City Department of Social Serivces was following all Fedreal guildlines.

Serves as a team leader providing project and technical direction to team members on the review,negotiation, and approval of state demonstration or similar pilot proposals.Establish Medicaid program policy for adults and children, including policy related to eligibility,enrollment, benefits, coverage, quality evaluation, and/or health system transformation through

demonstration programs. responsible for performing comprehensive and intensive review of the disability (DI) aspects of selected title II and title XVI claims and continuing disability reviews,

including initial actions and those which have been reconsidered by State agencies or in face-to-face disability hearings, and fully/partially favorable decisions issued by decisionmakers at the hearing level.

Reviews and evaluates findings or conducts special studies of problem areas and prepares analyses of these studies indicating trends, misinterpretations of vocational and/or procedural policy;makes recommendations for improvement.

Serve as a technical authority to State Medicaid Agencies, stakeholders, Congressional staff,Department officials and division staff on section 1115 demonstration policies, principles,operations, and other requirements. Establish budget methodologies for section 1115 demonstrations and ensure the fiscal integrity of demonstration budget/financing agreements

with states.

Experience analyzing social insurance and public welfare program policies, processes or systems. Experience conducting web-based research regarding social insurance or public welfare programs. Experience drafting reports, position papers, or white papers on social insurance or public welfare program.

08/07/2006 -07/12/ 2009. Teacher. Father Charles A. Hall Middle School

2848 W. Lafayette Ave Baltimore Maryland 21217

• Develop, revise and implement Religious classes’ curriculum

for Middle School students.

• Prepare and disseminate lesson plans in accordance with the

Archdiocese Of Baltimore Educational curriculums.

• Developed exceptional relations with funding sources including state and federal agencies and with community representatives such as local businesses, community associations and community based providers of client services.

• Plan and organize staff meetings, training modules and local curriculum guidelines.

• Ensured program integrity through responsible leadership, direct

oversight and the utilization of appropriate information technology

systems. Had direct management responsibility for developing activities

to enhance student’s social and emotional needs.

• Developed and implemented quality assurance protocols to assess performance

and measure performance based outcomes. Responsible for developing training modules for staff.

11/02/1989- 03/05/1994 Baltimore City District Court Commissioner- District Court of MD 5800 Wabash Ave Baltimore Maryland 21215

• Conducting initial appearances,issuing charging documents, summonses and warrants, setting and accepting bonds or determining conditions of pretrial release for arrested persons. Perform the full range of duties with complete independence. Knowledge of Penal and Vehicle Codes,Laws of Arrest, Search and Seizure .

• Interpersonal Relationships – Develops and maintains cooperative and professional relationships with employees at all levels, representatives from various departments, and outside agencies. Effectively responds to and resolves complex inquiries and disputes; Computer Skills – Utilizes

a personal computer with word processing, spreadsheet and related software with reasonable speed and accuracy; Communication – Excellent ability to communicate complex ideas and proposals effectively so others will understand to include preparation of reports, agendas, and policies.

Excellent ability to listen and understand information and ideas presented verbally and in writing. Ability to handle a variety of human resources issues with tact and diplomacy and in a confidential manner.

09/12/1992 - 12/07/ 1996 Shelter Coordinator. Department Of Juvenile Services.

11001 Frank Tippett Rd Cheltenham Maryland 20623

• Provide leadership, supervision, recruitment and admissions for Cheltenham’s

Youth Facility serving children with severe emotional and mental health needs.

Ensure that the facilities operations meet federal, state and local regulations.

• Coordination of Work – Ability to establish and implement effective administrative programs and procedures. Ability to plan and organize daily work routine and establish priorities for the completion of work in accordance with sound time-management methodology.

Performs a broad range of supervisory responsibilities over others;

• Successfully manage two therapeutic group homes for adolescents with

severe emotional needs, providing direct oversight of daily operations and

compliance with state and federal regulations.

• Implemented a merit system to set behavioral goals and reward progress in the program.

• Conducted intake assessments, evaluated risk of repeat, provided individual

and family counseling and case management services as deemed necessary.

• Successfully interview, recruit and train direct care staff. Facilitated 24/7 staffing and on call supervision coverage responding to any emergencies.

EDUCATION

Bachelors Of Science Political Science and Sociology - Frostburg State University.

Enrolled in Morgan State University School of Social Work Master Program Working on my thesis “What role doses the Poverty Level play in Ones self worthy and self esteem.”compeletion date 12/2015

REFERENCES

Furnished Upon Request

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