Customer Service Manager
Resume:
Gary W. Heaven Professional Profile
Albion,PA 16401
814-***-**** cell
PROFESSIONAL HIGHLIGHTS
****-******* ********** *******/***** MANAGER
Modern Industries, Inc - Contract Machining Division
Erie, PA 16512
* Achieved TS 16949 Certification:2006
* Redesigned divisional systems for employee evaluations
by linking divisional and department performance
measurable to customized position performance reviews
* Developed, implemented, and managed a successful
operational management system to track performance,
identify root causes, and drive corrective action in
deficient departments
* Reduced plant absenteeism
* Reduced lost time accidents
* Reduced backlog of open corrective actions
* Designed, implemented, and managed a system of
continuous improvements, to drive and track cost
reductions
* Lead and managed Lean Manufacturing events through out
divisions
* Responsible for divisional PL
PRODUCTION SUPERVISOR
Modern Industries, Inc. - Contract Machining Division
Erie,PA 16512
* Achieved QS 9000 certification
* Developed, implemented, and managed a successful
automotive production machining facility
* Successfully responsible for over 250 employees
* Achieved near 100% on time delivery and Supplier of the
Year Awards
MANUFACTURING ENGINEER
Modern Industries,Inc - Contract Machining Division
Erie, PA 16512
* Programmed various types of CNC turning and milling
centers
* Developed customers new products through design and
production ready applications
* Responsible for tooling, fixturing and quality of
various automotive production lines
* Developed various automated production lines
* Familiar with all AIAG automotive requirements
including; PPAP,FMEA, and MSA
CLASS A MACHINISTS
Modern Industries, Inc - Contract Machining
Erie, PA 16512
* Set-up and operate various CNC turning and milling
centers
* Hold tolerances of +/- .0001
* Use of various inspection equipment including CMM
measuring machines
EDUCATION
Erie Institute of Technology
Erie, PA 16512
Course of study: Associate Degree in Electronic Engineering
ADDITIONAL TRAINING
* MIG/TIG welding
* Industrial heat treating
* Magnetic Particle testing
* Lean Manufacturing
* 5-S Implementation
* Supervisory Skills
* Problem Solving for Professionals
* Customer Service
* Surface Finish and Understanding(Rank Taylor Hobson)
* 6sigma Green Belt
* Currently working toward 6sigma Master Black Belt
References: Enclosed
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