Customer Service Sales
Resume:
Andrea L. Waldron
Lebanon, NJ ***33
**********@*****.***
PROFILE
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Hard working, goal oriented, ambitious with an attitude to succeed
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EXPERIENCE
Somerville Lumber Bridgewater, New Jersey
Kitchen Designer January 2015 to June 2015
• Qualified customers for kitchen, bath and full project sales.
• Performed kitchen and bath field measures.
• Created kitchen designs using 20/20 software.
• Communicated with customers through the entire design/sale/installation
process.
• Assisted customers in choosing all project materials.
• Helped customers plan, organize and design all aspects of their kitchen
project to meet their needs and wants.
Somerville Aluminum Branchburg, New Jersey
Kitchen and Bath Designer June 2014 to October 2014
• Qualified customers for potential sales.
• Communicated with customers the entire design/sale/installation process.
• Performed kitchen and bath field measures.
• Created kitchen and bath designs using 20/20 software and hand drawings.
• Prepared proposals that included all material and labor quotes.
• Helped customers choose all project materials and bring their design goals to fruition.
• Met all customer’s project needs through timely and efficient follow up.
Lowe’s Home Improvement Center Hackettstown, New Jersey
Kitchen Designer April 2012 to June 2014
• Experienced in designing new home construction and remodel kitchen projects.
• Met and exceeded sales goals and financial profitability (maintained an average profit margin of 38%).
• Provided superior customer service by using strong verbal and listening skills.
• Initiated and developed positive customer relationships.
• Developed customer trust and influenced purchase decisions by providing accurate product and design process
knowledge.
• Managed the design/sale process from initial layout to installation.
• Prepared proposals including cost of design materials and all aspects of installation labor.
• Met all customer’s project needs through timely and efficient follow up.
• Demonstrated good presentation skills along with a proven ability to communicate design vision.
• Effectively took customer’s needs and desires and expressed them in a functional, aesthetically pleasing design.
• Proactively generated leads by initiating customer interaction outside of the showroom.
• Efficiently followed up with leads to increase sales and profit.
• Demonstrated efficient time management and organization to effectively meet deadlines while managing multiple
jobs simultaneously.
• Proficient in 20/20 and AutoKitchen design software.
• Sought continuing product and design education.
• Repeatedly recognized by customers for providing excellent customer service.
Andrea L. Waldron
Geo Design Group Flemington, New Jersey
Kitchen Designer October 2009 to April 2012
• Designed a kitchen that was selected to be displayed in “Signature Kitchens” magazine.
• Performed clerical duties: filing, mail distribution, inventory and ordering of supplies, and answered phones.
• Coordinated design, measure and installation appointments, sets up follow up meetings between the designer and the
customer.
• Performed project site measurements.
• Provided customer with cabinet design, material, order and process information about their project.
• Ordered project materials and organized delivery of cabinet materials, countertops, and appliances.
• Researched and provided other designers with cabinet, countertop, flooring and appliance product information.
• Created kitchen designs and increased cabinet sales by using AutoKitchen design software program.
• Designed and maintained the company web site.
Home Depot Bridgewater, New Jersey
Kitchen Designer October 2006 to September 2009
• Qualified potential customers for sales.
• Educated customers about products using personal knowledge, manufacturer’s literature, internet and trade show
information.
Influenced customers and promoted cabinet sales by using 20/20 design software program to draw customer’s floor
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plans, elevations and 3D renderings.
• Helped customers coordinate cabinet selections, appliances, flooring and countertop materials.
• Assisted and informed customers in making design decisions in order to improve value to their home as well as to
meet functional and aesthetic needs.
• Estimated project prices using 20/20 design software program.
• Consulted with customers to provide product, warranty, lead time, delivery date and credit term information.
• Promoted sales by having a thorough knowledge of current and upcoming sale promotions.
• Documented customer interactions and transactions by recording all details using a trouble ticket/documentation
software program.
• Worked with measurers and installers to create and confirm a technically precise design.
• Satisfied customers by keeping them informed throughout the entire kitchen design, ordering and installation
process.
• Addressed and corrected service matters for the customer to keep them satisfied and to close the sale.
Weichert Realtors Bridgewater, New Jersey
Sales Associate October 2003 to December 2006
• Identified prospective real estate customers by using residential directories, neighborhood walk to achieve face to
face contact, following leads from existing clients and participating in clubs.
• Listed and marketed over $1.4 million in residential properties in 2005.
• Contacted property owners and advertised services to solicit residential listings.
• Contacted regular and prospective customers to introduce newly listed homes, explain home features and solicit
sales.
• Marketed customer’s homes as well as performed market analyses in order to generate an accurate asking price.
• Estimated or quoted real estate contract terms so customers could purchase or sell their home.
• Negotiated home purchase price among buyers and sellers.
• Completed home purchase or sale contract forms for customers.
• Consulted with customers after real estate sales or contract signings in order to resolve problems and to provide
ongoing support.
EDUCATION
Associates in Applied Science in Telecommunications Management: DeVry College of Technology, North
Brunswick, New Jersey
Andrea L. Waldron
AFFILIATIONS
• National Kitchen and Bath Association
• Phi Theta Kappa, International Honors Society
• Weichert Realtors 2005 Million Dollar Marketed Club
• Telecommunications Management Association
SPECIAL SKILLS
• Autokitchen 10.0 Design Software
• 20/20 9.0 Design Software
• Microsoft Office Word 2007
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