Customer Service Representative
Resume:
Jonmon C. Bolar
**** ******* **. *** *** Houston, TX 77091
********@*****.***
Career Objective:
To obtain an advanced, versatile clerical position in a stable, public-friendly environment that is challenging and provides incentives for advancement. Applicant seeking long-term employment & benefits package.
Proficient ability to operate:
Multi-line telephone systems, personal computers, cashier register, fax machine, word processing including Microsoft word, spreadsheet with Microsoft excel.
Work Experience:
April 2014 – June 2015
Customer Service Representative - Alorica Inc. – Saraland, Alabama
My current duties include:
Answering phones and responding to customer requests regarding billing, technical and general customer service issues.
Providing customers with product and service information.
Identifying, researching, and resolving customer issues using the computer system.
Follow-up on customer complaints/inquires not immediately resolved.
Complete call logs and reports.
Research billing issues.
Research misapplied payments.
Any other assigned duties
April 2006 - April 2014
Human Resource Specialist - U.S. Army National Guard – Mobile, Alabama
Duties include:
Maintaining officer and enlisted personnel records and processing personnel actions concerning soldiers and their families;
Provide personnel and administrative functions in support of the company;
Ensure the completeness and accuracy of data on secure network and programming.
Disseminate information to required personnel.
August 2013 – April 2014
Activity Director – Connie Hudson Mobile Regional Senior Community Center
Duties included:
Assisting with new client orientations
Registering clients into designated areas
Scheduling classes/activities for the month
August 2009 - March 2013
Cashier/Salesperson - Shoe Show, 1330 Springhill Ave., Mobile, AL 36604
Duties included:
Stocking shoes in assigned area
Assisting customers with finding the correct size, fit and match
Assuring customers are satisfied with their purchases
Verify customers have shoes & sizes in correct box
Counting down & balancing cash drawer at closing
July 2009 - December 2009
Office Clerk (Volunteer) - Mobile County Commissioners Office
Duties included:
Perform basic bookkeeping, word processing, and filing.
Organize and maintain paper and electronic files
Disseminate information by using the telephone and mail services.
July 2007 - June 2009
Customer Service Representative - West Asset Management – Mobile, Alabama
Duties included:
Monitor accounts to ensure that payments are up to date.
Answer customers' inquires, deal with customer complaints
Assured customer was satisfied with service given.
Use of multiline telephone systems, personal computer
Education:
Faulkner University - August 2010 – June 2013
Received B.A. Business Administration
C.F. Vigor High School, Prichard, Alabama
August 1999 – May 2004
Received High School Diploma
Contact this candidate