Project Manager Customer Service

JEFFREY THOMAS HEDGECOCK, PMP

**** ******** **** *******-***** NC 27103 (C) 704-***-****

**********@*****.***

SUMMARY

An experienced, successful project manager with a background in international project deployment, logistics, installations and control systems, who is customer focused and quality driven.

EXPERIENCE

AVI-SPL, Greensboro, NC March 2012-May 2015

Project Manager

Managed an international project that would have cost the company $40,000.00 and brought it in for a profit on schedule

Managed a portfolio of Audio Visual and Telecom projects totaling 6.75 million.

Integrated large scale IT based Audio Visual Integration Project for North Carolina State University. This project utilized mission critical spaces and a diverse team spread throughout the domestic USA.

Integrated projects for several Enterprise clients and their mission critical spaces including:

oBank of America

oLincoln Financial

oAlly Bank

oElectrolux North America

oDelhaize America

SE Systems, Charlotte NC July 2011-Nov. 2011

Sales

Cultivated a customer using a new product that became a $15,000 repeat customer

Served as a technical representative for Allen Products

Provided customers with technical support and advised customers on appropriate products for their project’s requirements

Audio & Light, Inc, Greensboro NC Sept. 2006-July 2011

Project Manager

Managed a project at Elon University that finished nine days early, under budget, and was recognized for exceeding customer expectations. This system was the first virtual classroom for Elon University School of Law

Managed procurement of equipment and coordinated logistics to the jobsite.

Reduced costs an average of 4-5% per project

Managed shipping and receiving of all equipment

Provided technical support and field service for vendors

Audio & Light, Inc, Greensboro NC Sept. 2005-Sept. 2006

Installer

Installed lighting, video, and audio systems

Supervised quality control for new system installation

Dudley Theatrical Equipment, Winston Salem NC Sept. 2004 –Sept. 2005

Installer

Built and installed curtains, track systems, light rigging, and provided customer service regarding technical applications of coatings for scenic material and lighting.

Insured timely shipping of products and equipment and quality of incoming products and equipment.

Insured quality of incoming and outgoing freight

Ramsey Regional Activity Center, Cullowhee, NC Sept. 2003-May 2004

Student Supervisor

Developed and implemented a training program for student workers in the best practices for shows, athletic events, and meetings

Maintained a leadership role for all events in the Ramsey Center

Organized work crews for cleaning and maintenance duties at the facility

Western Carolina University, Cullowhee, NC June of 2002, 2003

Stage Crew for the Cullowhee Arts Fest

Managed stage crews for festival with approximately 10 musical groups one of which required a live feed on UNC Public TV

Managed Lighting Crew during the live feed

Western Carolina University, Cullowhee, NC Summers of 2002, 2003

Student Technical Director of Hoey Theatre

Managed 18-20 musical groups and variety acts during stage set-ups

Managed logistics for trucks in and out of the loading dock

Managed flexible labor schedules that insured quality programs and events

Served as point of contact in the theatre for all technical issues

CERTIFICATIONS

Project Management Professional-Project Management Institute #1655165

OSHA 30 hour Construction Safety Certification

EDUCATION

Bachelor of Arts, Western Carolina University, Cullowhee, NC Graduated in May 2004

Accepted to the Master of Science in Cybersecurity Policy, Colorado Technical University

Classes scheduled to begin July 2015

PROFESSIONAL SKILLS

Certified Field Engineer for Electronics Diversified

Crestron Essentials to Programming class

Wire CAD

Open Water Scuba Diver Certification-SDI

Advanced Open Water Scuba Diver Certification-SDI

Computer Nitrox Scuba Diver Certification-SDI

MEMBERSHIPS

Project Management Institute

Sigma Nu Fraternity

Eagle Scout- Boy Scouts of America

Piedmont Rescue Divers Association

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