Customer Service Manager

Anne Robinson

recent graduate

Whitby, ON

************@*****.*** - 289-***-**** 905-***-****

Medical Office Assistant and Paralegal Graduate

WORK EXPERIENCE

Building Manager

Metcap - Toronto, ON - 2006 to 2008

Leasing, turn over preparation

• Received and deposited rents/ payments, and issued purchase orders

• Worked directly with building contractors

• Responsible for building manager training of other employees

Superintendent

Tenant Investments - Toronto, ON - August 2006 to November 2006

Prepared the leases and apartment turnovers

• Received and deposited rent cheques

• Provided relief for other building managers

• Dealt directly with contractors

Assistant Superintendent

Realstar, Management - Barrie, ON - 2005 to 2006

Responsible for renting units

• Received rents/ payments

• Provided the daily maintenance of the building

• Management relief

Cashier

Walmart - Barrie, ON - 2005 to 2005

2005

• Provided customer service and assisted customers with making their purchases

• Operated point of sale register with accuracy

• Maintained the cleanliness of work area for store environmental requirements

• Organized merchandise in the store

EDUCATION

Paralegal in law

CDI College - Toronto, ON

2013 to 2014

Diploma in Medical Office Administration

CDI College

2012 to 2013

ADDITIONAL INFORMATION

Highlights of Qualifications

• Over 3 years of customer service and administrative experience

• Knowledge of Medical Terminology, Medical Transcription, Anatomy, Abelmed and OHIP Billing

• Demonstrated customer service, critical thinking, and problem solving skills

• Ability to work well within a fast pace environment with diverse customers

• Effective organizational, communication, written and verbal, and Interpersonal skills

• Strong team player and great ability to work independently with minimum supervision

• Proficient Microsoft Office: Word, Excel, Outlook, and Power point

• Exceptional time management skills

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