Customer Service Sales

Judy T. Jones

**** *. ***** ***** ***** Holland, Illinois 60573

312-***-**** **********@*****.***

OBJECTIVE

Desiring a challenging position that will allow me to showcase my talents in management, business, and organization.

QUALIFICATIONS

Over 15 years of customer service, sales, and operations experience

Experienced in both data and trend analysis and how it affects overall operation

Problem solving and critical thinking skills

Goal oriented and self-motivated

Multi-tasking skills, highly organized, great attention to detail

PC Proficiency including Microsoft Office Excel, Word, Access, Outlook, PowerPoint, Windows NT 2001, PeopleSoft, Goldmine, MTA, and Salesforce

EMPLOYMENT

Sept 2014 – Present Corinthian Colleges, Inc. Merrionette Park, IL

Career Services Representative

Conduct mock interviews with current students and graduates to ensure they are prepared for employers

Partner with the Externship Administer and Account Representative to ensure all required documents are completed in a timely manner

Partner with Account Representative to ensure quality leads are established that will meet the needs of our students, externs, and graduates

Assess students’ abilities and coach them in all necessary elements of professional development

Run daily and monthly status reports and develop progress spreadsheets to monitor students’ progress

Sept 2012 – Aug 2014

Executive Admissions Representative

Grew client base to produce over $100k in annual revenue within six months with company

Streamlined operational efficiencies in several key areas of the Admissions process to increase overall productivity

Monitoring and production of daily productivity reports to ensure company benchmarks are being achieved

Ensure all compliance and regulatory guidelines are being met through all company processes

Nov 2002 – May 2012 Mobile Mini, Inc. Calumet Park, IL

Lead Sales Representative

Increased sales revenues by cold calling

Increased sales productivity leading to profitability as a result of superior closing skills.

Boosted company’s visibility by implementing innovative sales strategies to obtain new accounts.

Jun 2007 – Jul 2008 Mobile Mini, Inc. Calumet Park, IL

Sales Manager

Developed plans and strategies for the company that ensured attainment of sales goals and profitability.

Prepared action plans and coordinated sale projects for a team of 13 representatives.

Conducted one-on-one review with Sales Representatives to build more effective communication.

Mar 2000 – Apr 2006 Bowne Business Solutions Chicago, IL

Account Operations Supervisor

Supervised Customer Service operators

Made recommendations for hiring and termination decisions

Managed workflow of mail and recordkeeping departments

Processed payroll, billing and produced equipment order for vendors

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