Nicole Thornton

* ****** *** **********, ** *****

443-***-****

acp4ns@r.postjobfree.com

OBJECTIVE

To obtain a position that will utilize and further develop my knowledge, skills, and abilities in a challenging opportunity that would offer potential career advancement.

EDUCATION

Graduation

Towson University Baltimore, MD May 2015

Bachelor of Science in Psychology

Essex Community College Rosedale, MD June 2011

Associates Degree in Mental Health/Human Services

Honorable Dean’s List 2010 to 2011

PROFESSIONAL EXPEREINCE

Johns Hopkins Health System Baltimore, MD December 2014-Present

Core Service Specialist III

• Requires excellent verbal, communication, telephone etiquette, interviewing, and interpersonal skills to interact with peers, superiors, patients, families, members of the healthcare team and external agencies

• Requires intermediate analytical skills to resolve problems and provide patient and referring physicians with information and assistance with pre-registration and registration issues

• Ability to perform with attention to detail and accuracy

• Ability to display a high level of professionalism in both appearance and presentation

• Ability to multitask and prioritize

• Read and understand system related registration, financial clearance, billing requisitions, referral and insurance forms, patient related data and other forms

Kennedy Krieger Institute Baltimore, MD March 2010-December 2014

Clinical Care Associate II

• Advocating for children with mental and physical disabilities to obtain the proper services needed for their well being

• Pre-registration and linking of accounts for a variety of clinics

• Verify, interpret, and document patient health insurance or payment source, ensuring complete and accurate information is entered into the system.

• Providing clinical notes and treatment plans to insurance companies for the purpose of obtaining authorizations

• Communicating with families about financial issues, obligations and information about the services their child(ren) will receive

• Advising clinical staff about require obligations that the patients must satisfy for claims to process

Johns Hopkins Bayview Psychiatric Out-Patient Baltimore, MD March 2009 – March 2010

Office Assistant III

Pre-registration and registration for returned and new patients (reviewing demographics, checking for new insurance information, requesting identification and explaining patient privacy)

Verification of insurances for Geriatric, Psychiatry, Neurology, Bariatric and Sleep specialist (authorization, referrals, co-pay amounts and balances in full)

Scheduling and verifying appointments for new referrals, follow up appointments, and courtesy calls twenty-fours before patients scheduled appointments

Greeting patients entering the clinic in a courteous and professional manner

Preparing charts for new patients and filing documentation

Answering telephones and taking messages

Baltimore Behavioral Health Baltimore, MD February 2007 - October 2008

Administrative/Intake Assistant

• Facilitating therapeutic group (Improving your Mood & Harm to Self/Others)

• Completing treatment plans for patients entering the mental health/drug treatment program

• Creating new patient folders through the computer system and inputting their information as it’s scan to outlook

• Completing discharge summaries when patients leave the program for two or more days (call and sent letters to encourage the patient to re-enter the treatment program)

• Registering incoming patients (verifying the patients insurance on the EVS & APS system)

• Answering phones in the call center (Hospitals, Short term in-patient treatment facilities and prior or new patients)

Skills and Abilities

• Self motivated, initiative, high level of energy

• Excellent communication skills

• Decision making, critical thinking, organizing and planning

• Tolerant and flexible to different situations

• Ability to multi-task

• Ability to motivate others

• Ability to lead a team

• Ability to prioritize and manage time well

• Proficient in a variety of computer software’s such as;

o Windows XP

o Windows 7

o Microsoft Office

o Microsoft Outlook

o Microsoft Word

o Microsoft PowerPoint

o Microsoft Access

REFERENCES AVAILABLE UPON REQUEST

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